Sumerlin Criswell

Led coordination and operational management of a registered Medical Assistant Apprenticeship Program, partnering with executive leadership and external agencies to ensure compliance. Developed program infrastructure, monitored metrics, and facilitated cross-department collaboration.

Managed a portfolio of delinquent accounts exceeding 1,000 customers, coordinating resolution strategies and collaborating with sales and operations. Utilized NetSuite and HighRadius to monitor trends and improve collection processes, while mentoring department staff.

Supported physicians and physician assistants in high-volume clinical and surgical settings, assisting with procedures, patient education, and documentation. Managed authorizations, specialty pharmacy communications, and inventory oversight.

Assisted multiple providers with patient care, diagnostics, scheduling, and documentation. Maintained inventory and supported clinic workflow efficiency.

Led front-line operations and staff training within a plasma donation center, ensuring regulatory compliance and quality standards. Conducted screenings, managed supplies, and supported team performance.

• Answering the phone/call light which connects from the patient’s room to the nurse’s desk.
• Restocked inventory and medical supplies when needed.
• Entering doctor orders, appointments, maintenance orders, etc.
• Contacting doctors, other hospitals, nursing homes, and hospice.
• Collecting blood from the blood bank for patients.
• Entering labs and other tests.

Grade: 3.5

Activities and societies: Arkansas Society of Public Health Education — Case Study Competition Winner ● National Representative — Society of Public Health Education Conference

Bachelor of Science in Health Education from the University of Central Arkansas from 2014 to 2017.