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Sumeet Pujari

@sumeetpujari

Business Analyst at Cyntexa Labs translating Salesforce Sales and Service Cloud needs into functional requirements and workflows.

India

Message

At Cyntexa Labs, I gather requirements and facilitate stakeholder workshops for Salesforce implementations. I translate business needs into functional specifications and project documentation, and use As-Is/To-Be and gap analysis to clarify processes before development begins.

I’ve also supported Salesforce Sales and Service Cloud projects, including customer lifecycle management and AMC automation. Earlier, I logged customer issues in Salesforce Service Cloud at Tech Mahindra and built responsive interfaces with React at SNET Labs.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Cyntexa Labs

Jan 2024 - Present (2 years 8 months)

Conduct requirements elicitation, stakeholder workshops, and client discussions to identify business needs and functional requirements for Salesforce implementations. Author BRDs, FRDs, user stories, and manage requirement tracking using JIRA/Zoho Projects.

Salesforce Requirements Gathering Business Process Analysis AS IS TO BE Analysis Gap Analysis BRD FRD User Stories Acceptance Criteria RTM RACI Matrix Lucidchart Jira Zoho Projects Agile Scrum

Network Support Engineer

Tech Mahindra

Dec 2022 - Dec 2023 (1 year)

Provided technical troubleshooting and support for modems, routers, and switches to international clients, ensuring SLA compliance. Logged and tracked issues in Salesforce Service Cloud, gaining case management experience.

Technical Support Troubleshooting Salesforce Service Cloud Case Management SLA Management

Front-End Developer

SNET Labs

Sep 2021 - Nov 2022 (1 year 2 months)

Built responsive web interfaces using HTML, CSS, JavaScript, Bootstrap, and React. Developed reusable React components and implemented responsive layouts.

HTML CSS JavaScript Bootstrap React Responsive Design