At Cyntexa, I manage Salesforce projects by gathering requirements, documenting business needs, and translating stakeholder input into functional requirements and development tasks. I also coordinate project activities and deliverables with developers and Junior Business Analysts.
At Urban Comapny, I manage operations for a 15-minute service pilot, tracking KPIs, turnaround time, and partner performance. I use SQL and Google Sheets to analyze service data and identify operational gaps, and have supported workflow optimization and offline marketing initiatives.
