Open to opportunities

Harini Bhagyaraj

@harinibhagyaraj

MBA candidate at Bajaj Finserv Limited, where I resolve client grievances and maintain accurate communication records; seeking an HR trainee role.

India

Message

What I'm looking for

I'm seeking an HR Intern or HR Trainee position where I can apply my knowledge of talent acquisition, employee engagement, HR analytics, compensation, and administrative support within a dynamic corporate environment.

At Bajaj Finserv Limited, I manage customer interactions, resolve client grievances within turnaround times, and maintain communication records in enterprise systems.

Previously, as a Customer Relationship Officer at Bharti Airtel, I handled customer escalations and assisted in gathering stakeholder feedback to identify operational bottlenecks.

I'm pursuing an MBA with dual specializations in Human Resource Management and Financial Management. My coursework includes talent acquisition, performance management, labor laws, compensation and benefits, and HR analytics.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Bajaj Finserv Limited

Aug 2025 - Present (1 year 3 months)

Manage high-volume interpersonal interactions, counseling individuals on sensitive matters and negotiating effective outcomes. Maintain detailed database hygiene and log daily communication records accurately in enterprise systems.

Customer Relationship Management Escalation Resolution Database Management Communication Skills Problem Solving TAT Adherence Teamwork

Customer Relationship Officer

Bharti Airtel

Jul 2024 - Mar 2025 (8 months)

Handled customer escalations, demonstrating active listening, empathy, and professional conflict resolution techniques. Worked closely with cross-functional support units to streamline issue resolution and enhance overall satisfaction.