Sumaiya Riyaz
@sumaiyariyaz
Dedicated professional with expertise in customer service and digital marketing.
IndiaWhat I'm looking for
I am a results-driven professional with a strong background in customer service and digital marketing. With a Bachelor's degree in English from Arni University, I have honed my skills in various roles, focusing on optimizing Google Ads accounts and enhancing customer experiences. My journey began at Max Bupa, where I contributed to health policy renewals and upselling initiatives, which significantly boosted business revenue.
Throughout my career, I have worked with notable companies such as Eli Global and Cognizant, where I led teams in debt collection and digital marketing strategies. My experience includes managing high-budget accounts for major brands like Samsung and Audi, ensuring optimal performance and return on investment. I pride myself on my attention to detail and my ability to work effectively in diverse environments, always striving for excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
Senior Associate
Google Operations Center
May 2022 - Present (3 years 1 month)
Handled performance management for digital media accounts, ensuring optimal search network content and strategy across regions.
Senior Executive
Cognizant
Feb 2021 - May 2022 (1 year 3 months)
Managed performance and search network content for large-scale business accounts with high budgets, focusing on EMEA and AMER regions.
Senior Executive
WNS Global Pvt. Ltd.
Sep 2019 - Feb 2021 (1 year 5 months)
Optimized Google Ads accounts for North American small businesses, creating campaigns and reviewing performance for better ROI.
Collections Executive
Eli Global
Jan 2018 - Oct 2018 (9 months)
Led third-party collections for Walmart in the Canadian region, ensuring effective debt recovery.
Policy Advisor
Max Bupa
Nov 2014 - Jan 2018 (3 years 2 months)
Worked as a Policy Advisor ensuring health policy renewals and upselling to enhance business revenue growth.
Education
Degrees, certifications, and relevant coursework
Arni University
Bachelor of Arts, English
2011 - 2014
Completed a Bachelor of Arts with Honors in English, focusing on advanced English literature, language skills, and critical analysis.
C.B.S.E. Board
Intermediate Certificate, General Education
2009 - 2011
Completed intermediate education with a focus on advanced subjects, preparing for higher education.
H.B.S.E. Board
High School Diploma, General Education
2005 - 2009
Completed high school education with a focus on foundational subjects including mathematics, science, and social studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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