Sultana Kabir

I’m a detail-oriented Finance & Administration professional, focused on financial data handling, validation, compliance, and record management. I work confidently with sensitive financial and personal data, supporting regulated processes with accuracy and organisation.

As a Customer Happiness / Document Validation Executive (Remote) at Marshmallow Technology, I maintained accurate customer financial and policy records using internal CRM systems. I conducted detailed validation checks, identified discrepancies, and supported fraud-prevention and compliance processes, while also handling payment queries, reconciliations, and account amendments with cross-functional teams.

Earlier, as a School Administrator (Finance & Administration Support) at Edmonton County School, I processed invoices, payments, and purchase orders in line with internal controls. I tracked income and expenditure against agreed budget lines, prepared financial spreadsheets for audits, and maintained GDPR-compliant financial, staff, and student records while liaising with local authority finance teams and suppliers.

Before that, I managed customer accounts and transactions at Halifax Bank, ensuring compliance with banking regulations, security, and internal control procedures. I also volunteered as an Advisor at Citizens Advice Bureau, supporting clients with confidential guidance, document checks, and evidence gathering within strict advice and compliance frameworks.