Open to opportunities

Suliat Sulaiman

@suliatsulaiman

Message

I resolve technical customer issues through clear documentation and empathetic support.

Nigeria

Message

What I'm looking for

I'm looking for a customer or technical support role where I can investigate issues, document clear solutions, manage escalations, and use AI tools to improve support processes.

I've resolved high-volume technical and service issues for MTN through ISON BPO, maintaining CX scores above 90% and a 100% case clean-up rate. I was selected to support high-value customers based on consistent performance, professionalism, and sound judgment.

I investigate and reproduce reported issues, document findings clearly in CRM systems, and escalate complex cases with thorough supporting detail. I balance strong AHT with high QA scores while communicating empathetically in English and Hausa.

Through Letorea Learning Hub and nonprofit program coordination, I also create structured guidance, maintain instructional documentation, and track outcomes. I've recently completed Career Essentials in Generative AI and am actively interested in AI tools and platforms.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Letorea Learning Hub

Apr 2025 - Present (1 year 4 months)

Designed and delivered structured coaching programs, translating complex material into clear, step-by-step guidance for learners. Built instructional documentation and maintained a 95%+ success rate.

Coaching Curriculum Development Documentation Training

Current

Program Coordinator

Current

Hands of Khayr Charity Initiative

Dec 2024 - Present (1 year 8 months)

Coordinate program operations, stakeholder communications, and documentation across multiple concurrent initiatives. Maintain transparent records and reporting for internal review and stakeholder trust.

Program Coordination Stakeholder Communication Documentation Reporting

Literacy Programme Coordinator

Ibn Qayyim Academy

Sep 2021 - Sep 2023 (2 years)

Trained staff on troubleshooting learning gaps and applying consistent, documented intervention strategies. Tracked outcomes systematically and adjusted approach based on data.

Training Documentation Data Analysis Program Management

Customer Service Representative

ISON BPO

Mar 2016 - Dec 2019 (3 years 9 months)

Handled high-volume inbound technical and service inquiries, investigating and resolving customer-reported issues under time pressure. Maintained CX scores above 90% and achieved a 100% case clean-up rate.

Customer Support CRM Documentation Escalation Management