Kikelomo Pelumi Sekiteri
@kikelomopelumisekite
Customer support professional delivering fast, accurate digital assistance and CRM documentation to improve customer experience.
NigeriaWhat I'm looking for
I’m a customer-focused digital support expert known for navigating complex inquiries, processing high volumes of support tickets, and delivering fast assistance across phone, email, and social channels. I’ve strengthened customer outcomes through active listening, rapport-building, and strict attention to confidentiality and data privacy standards.
In my recent roles, I handled real-time digital support, ensured data integrity by accurately documenting interactions using the CRM Application, and streamlined complaint resolution by routing issues through defined escalation channels. I also generate accurate daily, weekly, and monthly performance reports, improving service outcomes through high First Contact Resolution, and I bring additional value from content creation and program support—creating digital content in Canva, editing videos in CapCut, and transcribing and translating meetings to support stakeholders.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Edves
Mar 2026 - Present (5 months)
Provided high-quality chat customer support by addressing inquiries, resolving complaints, and processing requests. Escalated complex issues to technical teams while maintaining confidentiality and accurate customer records.
Contact Center Agent
Access Bank
Jul 2024 - Dec 2024 (5 months)
Delivered real-time, high-volume digital support across social media, calls, and emails while handling complex customer inquiries. Captured interactions in the CRM, routed complaints through escalation channels, and produced performance reports to support shift leadership.
Project Assistant
Multiskill Teen-Preneurship Programme Africa
Jan 2024 - Mar 2024 (2 months)
Supported a teen entrepreneurship programme by creating social media content and editing video materials. Assisted with programme coordination and documentation, including transcription and translation of audio meetings.
Customer Care Intern
Edves
Mar 2022 - Sep 2022 (6 months)
Managed client onboarding and supported introductory meetings while routing complex requests and unresolved complaints through escalation routes. Conducted service-gap analysis, delivered webinars, and handled QA and customer inquiries across multiple communication channels.
Community Manager
Light Bearers
Volunteer community manager role at Light Bearers.
Administrator
Heart Rose Care Foundation
Volunteer administrator role at Heart Rose Care Foundation.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology (Honours), Agricultural Extension & Rural Development
Earned a BTech (Hons) in the Department of Agricultural Extension & Rural Development at Ladoke Akintola University of Technology.
Availability
Location
NigeriaAuthorized to work in
Job categories
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