Looking for a job

Sukumar Lakhapate

@sukumarlakhapate

Payments and fraud operations analyst at Boku who automated workflows, built KPI dashboards, and investigated payment anomalies with SQL.

India

Message

At Boku, I investigate payment anomalies, fraud indicators, merchant integration failures, and production incidents using SQL analysis and payment lifecycle evidence. I designed automation that reduced manual effort by about 30% and created KPI dashboards.

I’ve also investigated payment disputes and suspected RFID fraud at American Express, using transaction evidence to distinguish legitimate activity from potential compromise. At WNS Global Services, I uncovered four previously undetected fraud rings and recommended fraud prevention improvements.

Across my work in payments, fraud, and operational risk, I’ve investigated operational incidents and contributed to process and control improvements. I earned a DBA in 2024, published two books, and am pursuing the GARP AI Risk Certification.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Analyst

Current

Boku

May 2022 - Present (4 years 4 months)

Investigates complex payment anomalies, fraud indicators, and production incidents through SQL analysis and payment lifecycle investigations. Designed automation reducing manual effort by ~30% and created KPI dashboards.

SQL Payment Operations Fraud Investigation KPI development Dashboard Design Automation APIs Kibana SumoLogic Tableau Jira Linux Redshift

Service Desk Analyst

Rock Frozen Food

Apr 2021 - Apr 2022 (1 year)

Redesigned payment approval workflows, strengthening governance and reducing processing delays. Investigated ERP and operational system issues through structured root cause analysis.

Payment Operations Root Cause Analysis ERP Process Improvement Documentation

Operations Analyst

American Express

Sep 2019 - Apr 2021 (1 year 7 months)

Analyzed payment disputes and fraud-related cases using transaction evidence and customer behavior. Reconstructed transaction timelines during suspected RFID fraud investigations and partnered with cross-functional teams to resolve escalated issues.

Fraud Investigation Transaction analysis Customer Behavior Analysis Cross Functional Collaboration Operational Risk

Incident Response Team

ATPI

Feb 2018 - Aug 2019 (1 year 6 months)

Coordinated operational response during global travel disruptions affecting multinational corporate clients. Identified affected travelers and initiated proactive communication supporting business continuity.

Incident Management Crisis Communications Cross Functional Collaboration Business Continuity

Fraud Analyst

ALP Consulting

Dec 2015 - Oct 2017 (1 year 10 months)

Detected high-risk travel transactions using behavioral analysis and fraud indicators. Evaluated payment risks while balancing fraud prevention with customer experience.

Fraud Detection Behavioral Analysis Risk Assessment Payment Operations

Senior Customer Service Associate

WNS Global Services

Feb 2011 - Feb 2014 (3 years)

Uncovered four previously undetected fraud rings through behavioral and transaction analysis. Recommended fraud prevention improvements and delivered fraud awareness training.

Fraud Investigation Transaction analysis Training Mentorship Customer Service