At Bank of America, I investigated unusual transaction patterns, high-value activity, cash withdrawals, and potential structuring or mule-account indicators. I reviewed customer profiles, transaction histories, and supporting evidence to assess risk and determine case outcomes or escalations.
I handled AML/CTF, KYC/CDD, and sanctions-screening activities, documenting investigation findings and decision rationale. I used Actimize, LexisNexis, and SYNERGY in production investigation workflows.
Across fraud and payments risk work, I investigated customer and merchant claims involving debit and credit cards, digital payments, and cash withdrawals. I managed Visa and Mastercard chargebacks, including representment and pre-arbitration, and made evidence-based decisions in the Research & Decisioning queue.
I handled 60–80 cases per day and achieved 110% productivity. I also received Bank of America’s High Five Award in 2025 and Silver Award in 2023.
