Sukanya Somi
@sukanyasomi
Training and quality professional at UNext coordinating learning programmes and improving learner experience.
IndiaWhat I'm looking for
At UNext, I coordinated learning programme operations, from scheduling and participant communication to attendance monitoring and post-training evaluation. I partnered with trainers, subject-matter experts, and business stakeholders to align delivery with programme objectives.
At ARCHE Global, I coordinated project transitions and implementation activities with customers, vendors, and delivery teams. I tracked service-level and quality KPIs, conducted audits, and followed corrective actions through to closure.
At HCLTech, I managed training programme execution and coordinated communication with more than 100 participants, supporting a 95% participation rate. I also analysed DSAT and NPS trends and contributed to a 15% improvement in CSAT within six months.
At Eschoolz – NASSCOM, I conducted Training Needs Analysis and designed and delivered learning programmes. I evaluated outcomes using feedback, assessments, and performance metrics, achieving 90%+ satisfaction and a 15% performance improvement.
Experience
Work history, roles, and key accomplishments
Manager – Training
UNext
Jun 2026 - Oct 2026 (4 months)
Coordinated end-to-end project activities and learning programme operations, including scheduling, participant communication, attendance monitoring, and feedback collection. Partnered with trainers and stakeholders to align learning delivery with objectives and improve programme effectiveness.
Senior Consultant – Operational & Delivery Excellence
ARCHE Global
Jan 2026 - Jun 2026 (5 months)
Coordinated project transitions and implementation activities, aligning stakeholders on processes and delivery requirements. Tracked service-level and quality KPIs through dashboards and audits, and supported quality management system compliance and continuous improvement.
Managed end-to-end execution of training programmes, including calendar maintenance, communication with 100+ participants, and attendance tracking, supporting a 95% participation rate. Analysed DSAT and NPS trends to drive a 15% improvement in CSAT within six months, and conducted audits and calibration calls to ensure quality standards.
Training and Quality Analyst
Eschoolz – NASSCOM
Nov 2017 - Dec 2020 (3 years 1 month)
Conducted Training Needs Analysis and designed/delivered learning programmes across communication, leadership, and soft skills. Managed training logistics and evaluation, achieving 90%+ satisfaction and a 15% performance improvement, and delivered Train-the-Trainer sessions.
Education
Degrees, certifications, and relevant coursework
Bachelor of Engineering (Electronics & Communication)
Bachelor of Engineering, Electronics & Communication
2013 - 2017
Bachelor of Engineering in Electronics and Communication from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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