Mitul Panchal

Coordinated timelines, milestones, and release cycles across multiple software products, managing coordination across 25+ developers, QA engineers, IT staff, and designers. Served as primary client contact and owned QA Summary Reports, Release Notes, and Minutes of Meeting.

Designed and delivered structured training programs to raise functional expertise and performance. Audited chat interactions, linked findings to training, and tracked effectiveness using feedback and assessment data.

Delivered onboarding and technical training for healthcare professionals, developed SOPs, checklists, flowcharts, and training decks, and supported enterprise-wide rollout of new workflows.

Led end-to-end onboarding programs, built enterprise-level SOPs and process flowcharts, analyzed performance gaps, and managed rollout of new tools with end-user training.

Delivered client-centric relationship management with tailored financial solutions, identified cross-sell and upsell opportunities, and ensured regulatory and process compliance.

Audited sales calls and operational processes, designed and facilitated onboarding programs, and identified skill gaps through quality analysis with coaching.

Oversaw end-to-end import-export operations involving international commodity trading and vendor coordination, managed compliance and documentation for cross-border trade.

Delivered end-user training on healthcare and pharmaceutical software, executed system, integration, and regression testing, and created user manuals and training guides.

Conducted market research and analysis for European FMCG products and supported training initiatives and knowledge transfer for project teams.

Post Graduate Diploma in Operational Management from Indira Gandhi National Open University, 2011-2013.

Post Graduation Diploma in Clinical Research from Atmiya Pharmacy College, 2010-2011.

Bachelor of Science in Microbiology from Sardar Patel University, 2007-2010.