Open to opportunities

Sukanya Kumaran

@sukanyakumaran

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Detail-oriented professional with expertise in pharmaceutical chemistry and management.

United Kingdom

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What I'm looking for

I am looking for a role that combines my scientific expertise with business strategy, offering opportunities for growth and innovation.

I am a detail-oriented and highly motivated professional with a strong academic background in pharmaceutical chemistry and management. My education includes a Master's in Management and International Business from Nottingham Trent University and a Master's in Pharmaceutical Chemistry from Sacred Heart College in India. I am passionate about leveraging my scientific expertise and business acumen to contribute to a dynamic professional environment.

In my current role as a Customer Service Advisor at Teleperformance, I efficiently process insurance claims, ensuring compliance and making informed decisions through strong analytical skills. I have successfully enhanced customer satisfaction by 25% and retention by 20% while managing over 40 daily customer interactions. My previous experience as a Research Fellow at Dr Reddy's Institute of Life Science involved planning and executing synthetic chemistry reactions, collaborating with senior chemists, and contributing to research publications in esteemed international journals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Teleperformance

Jul 2023 - Present (1 year 10 months)

As a Customer Service Advisor, I efficiently processed insurance claims, ensuring compliance and accuracy. I utilized strong analytical and communication skills to gather information and resolve customer complaints, significantly improving satisfaction and retention rates.

Customer Service Analytical Skills Communication Problem Solving Time Management Team Collaboration

Research Fellow

Dr Reddy's Institute of Life Science

May 2021 - Jul 2023 (2 years 2 months)

In my role as a Research Fellow, I planned and executed numerous synthetic chemistry reactions, achieving high purity levels. I collaborated with senior chemists and contributed to research publications, enhancing my analytical interpretation skills.

Synthetic Chemistry Team Collaboration

Education

Degrees, certifications, and relevant coursework

Nottingham Trent University

Master's, Management and International Business

Studied Management and International Business, focusing on Principles of Management, International Marketing, Global Supply Chain Management, and International Finance.

Sacred Heart College

Master's, Pharmaceutical Chemistry

Activities and societies: Assisted in organizing seminars and collaborated on a project presentation that won first position.

Pursued a Master's in Pharmaceutical Chemistry, covering modules such as Drug Design, Pharmacology, Toxicology, Biochemistry, Organic Synthesis, Quantum Chemistry, and Spectroscopic Methods.