Sukanya AroraSA
Open to opportunities

Sukanya Arora

@sukanyaarora

Meticulous ITIL consultant with 6 years of experience in IT/ITES.

India
Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes process improvement.

I am a meticulous ITIL consultant with 6 years of experience in the IT/ITES industry, specializing in achieving significant investment returns for my clients. My expertise lies in understanding business operations and utilizing analytics tools for effective data analysis. I have a proven track record of developing project plans, implementing service management processes, and maintaining productive client relationships.

Throughout my career, I have held various roles, including a Dedicated Remote Coordinator at NIIT, where I designed and implemented service management processes based on industry best practices. My previous experience at American Express as a Master Customer Care Professional allowed me to develop standards and frameworks that support effective management practices. I am passionate about process improvement and have successfully automated manual processes, resulting in enhanced efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

AL

Team Member (Defined Benefits)

Alight Solutions Pvt. Ltd

Nov 2016 - Dec 2018 (2 years 1 month)

Executed manual processing with proper documentation and follow-up for clients. Identified process improvement opportunities to reduce processing steps, improving turnaround time and reducing processing time.

Education

Degrees, certifications, and relevant coursework

PD

P.G.D.A.V. College (Evening), University of Delhi

Bachelor of Arts (Honours), History

Studied History with a focus on various historical periods and analytical approaches. Gained knowledge in historical research and critical thinking.

DS

DAV Public School

Class XII, Commerce

Completed Class XII with a focus on Accountancy, Business Studies, English, and Mathematics. Achieved a strong academic performance.

DS

DAV Public School

Class X, General Studies

Completed Class X with subjects including Science, Mathematics, Social Studies, English, and Hindi. Achieved a CGPA of 8.6.

Tech stack

Software and tools used professionally

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Sukanya Arora - Dedicated Remote Coordinator - CLIENT SERVICES - NIIT | Himalayas