SASukanya Arora
@sukanyaarora
Meticulous ITIL consultant with 6 years of experience in IT/ITES.
IndiaWhat I'm looking for
I am a meticulous ITIL consultant with 6 years of experience in the IT/ITES industry, specializing in achieving significant investment returns for my clients. My expertise lies in understanding business operations and utilizing analytics tools for effective data analysis. I have a proven track record of developing project plans, implementing service management processes, and maintaining productive client relationships.
Throughout my career, I have held various roles, including a Dedicated Remote Coordinator at NIIT, where I designed and implemented service management processes based on industry best practices. My previous experience at American Express as a Master Customer Care Professional allowed me to develop standards and frameworks that support effective management practices. I am passionate about process improvement and have successfully automated manual processes, resulting in enhanced efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Dedicated Remote Coordinator - CLIENT SERVICES
NIIT
Jul 2021 - Present (4 years)
Developed project plans and associated communications documents. Implemented metrics and reporting to drive prioritization of improvement efforts.
Master Customer Care Professional Tier-II
American Express
Jan 2019 - Jun 2021 (2 years 5 months)
Developed standards, processes, and frameworks to support effective management practices across various teams. Maintained quality sheets for documenting changed regulations and administered SharePoint for document repository and training material.
Team Member (Defined Benefits)
Alight Solutions Pvt. Ltd
Nov 2016 - Dec 2018 (2 years 1 month)
Executed manual processing with proper documentation and follow-up for clients. Identified process improvement opportunities to reduce processing steps, improving turnaround time and reducing processing time.
Education
Degrees, certifications, and relevant coursework
P.G.D.A.V. College (Evening), University of Delhi
Bachelor of Arts (Honours), History
Studied History with a focus on various historical periods and analytical approaches. Gained knowledge in historical research and critical thinking.
DAV Public School
Class XII, Commerce
Completed Class XII with a focus on Accountancy, Business Studies, English, and Mathematics. Achieved a strong academic performance.
DAV Public School
Class X, General Studies
Completed Class X with subjects including Science, Mathematics, Social Studies, English, and Hindi. Achieved a CGPA of 8.6.
Availability
Location
IndiaAuthorized to work in
Job categories
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