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Sujit Jena

@sujitjena

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Linux Hosting Support Engineer| cPanle/WHM | 20 years of Experience

India

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What I'm looking for

I am looking for a role that allows me to leverage my technical expertise while fostering team growth and innovation.

With over 20 years of experience in technical support and server management, I have built a strong foundation in both technical and leadership skills. I excel at troubleshooting complex systems, managing teams, and continuously improving operations. My ability to balance technical expertise with strategic thinking makes me a well-rounded professional who can adapt to various challenges.

As the Managing Director at Jasmax Technologies, I have led teams to maintain 99% server uptime, created streamlined processes, and improved overall team productivity. I have developed custom scripts to simplify server management and designed a 30-day training program that improved efficiency and reduced costs. My commitment to client satisfaction has driven high levels of repeat business and strong relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Managing Director

Current

Jasmax Technology Pvt. Ltd.

Aug 2010 - Present (14 years 11 months)

Directed the technical support team, ensuring efficient resolution of client issues while maintaining high standards of service quality. Managed staffing, technology, and infrastructure resources to meet business demands.

Technical Support Resource Management Financial Management Client Relations Compliance Team Leadership Strategic Partnerships Reporting

Current

Administrator

Current

Jasmax Technologies Pvt. Ltd.

Aug 2010 - Present (14 years 11 months)

Provided second and third-level technical, sales, and billing support to clients and internal staff. Maintained 99% uptime by monitoring alerts, performing routine server audits, and implementing system redundancy.

CPanel Direct Admin Plesk WordPress Joomla WHMCS MordenBill Nagios Pingdom

Technical Support Engineer

APSC Infotech Pvt. Ltd.

Feb 2007 - Jul 2010 (3 years 5 months)

Troubleshot problems related to FTP, DNS, and mail servers, and configured web services such as HTTP and FTP. Managed local and domain user accounts, groups, and group policies.

FTP DNS HTTP SSH Nagios Pingdom

Technical Support Executive

Geeks Technologies Pvt. Ltd.

Jul 2005 - Jan 2007 (1 year 6 months)

Performed basic administration of Linux and CentOS, including updating the Linux kernel from RPM. Troubleshot user, group, and file folder permission issues, as well as Apache and mailing-related issues.