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Sujan Singh

@sujansingh

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Seasoned Customer Success Specialist with 10 years of experience, passionate about solving problems.

India

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What I'm looking for

I am seeking a leadership role in Customer Success to leverage my experience in client engagement and service delivery. I aim to utilize my skills in team management and KPI development to drive customer satisfaction and foster long-term partnerships, while creating data-driven solutions that optimize performance and facilitate transformation.

I am a Customer Success Specialist based in New Delhi, with over 9 years of experience in engaging global clients through my remote role in a company headquartered in Rome. My expertise lies in Client Engagement, Customer Relationship Management, and Account Management, where I excel in improving client interactions and building operational cultures.

Leading a cross-functional global team, I focus on Business Operations, Customer Success, Services, Support, and Training, helping clients optimize their marketing through Clickmeter and Rebrandly. My strong communication skills, pragmatic approach, and business acumen enable me to effectively manage change, define KPIs, and drive enterprise-wide transformations. With experience in team building, risk management, and vendor negotiation, I am dedicated to fostering client advocacy and achieving measurable results. I thrive on identifying expansion opportunities and ensuring clients leverage our solutions for maximum impact.

Explore my work and connect with me on LinkedIn: https://Sujan.link/linkedin.

Experience

Work history, roles, and key accomplishments

HEAD CUSTOMER SUCCESS

CLICKMETER

Jan 2017 - Oct 2024 (7 years 9 months)

I am an experienced Customer Success Specialist with over 9+ years in client engagement and relationship management. I excel in managing and configuring services to enhance client interactions and support COO Ops & Culture. With strong communication, problem-solving skills, and business acumen, I am well-equipped to drive success in this role.

Communication Skills Customer Success