Julio Augusto

Provide customer support for career development services, assisting clients with resume writing, career coaching coordination, order management, subscription inquiries, billing support, and service-related questions. Collaborate with internal teams to resolve issues, coordinate writers and coaches, and ensure an exceptional customer experience.

Provide backup customer support for Calm, assisting users with account access, subscriptions, billing inquiries, app-related issues, and general product questions. Support backlog reduction by efficiently managing and resolving a high volume of customer tickets through Zendesk. Collaborate with the support team to prioritize cases, maintain response times, and deliver a positive customer experienc

Provided customer support for T-Mobile and AT&T customers, assisting with mobile lines, billing inquiries, plan changes, device activation, technical troubleshooting, and account management while delivering efficient and customer-focused service.

Provided bilingual customer support in Portuguese and English, assisting passengers with flight bookings, ticket changes, cancellations, baggage claims, refunds, travel documentation, and general travel inquiries while ensuring a high standard of service.

Monitored and evaluated customer interactions to ensure compliance with company quality standards. Provided feedback and coaching to agents, identified improvement opportunities, and contributed to service quality and customer satisfaction.

Assisted customers with Microsoft products and services, providing support for accounts, subscriptions, software, and technical issues. Resolved customer inquiries efficiently, escalated complex cases when necessary, and ensured an excellent customer experience.

Delivered customer support via phone, chat, and email, assisting customers with account-related inquiries, platform navigation, troubleshooting, and issue resolution. Maintained a customer-focused approach while meeting service quality standards.

Provided customer support for enterprise mobility, barcode scanning, and printing solutions. Assisted customers with product inquiries, troubleshooting, order-related requests, and issue resolution while ensuring high customer satisfaction.

Currently studying Computer Engineering.

Currently studying Computer Engineering.

Degree in Science and Technology.

Degree in Science and Technology.

Bachelor degree in Human Resources Management.

Bachelor degree in Human Resources Management.