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Sudhir Chaurasiya

@sudhirchaurasiya

Production Support Engineer at PayU Payment Pvt Ltd supporting BBPS, MCP, and international payments.

At PayU Payment Pvt Ltd, I support BBPS, MCP, and international payments, resolving merchant and payment gateway issues. I handle P0/P1 incidents and use Grafana and Amazon QuickSight for monitoring.

At Neosoft Technologies, I led cross-functional teams in process improvements that reduced tickets by 80%. I also worked with Azure compute, storage, and networking, and automated tasks with Apex scripts.

At Mandarin Solution, I monitored 600+ servers for Netherlands clients using SolarWinds and EPO, achieving 97% patch deployment success. I also managed VMware hosts and Linux administration.

At Clover Infotech, I managed Red Hat Linux servers, including patching, troubleshooting, and remote issue resolution. I hold Microsoft Azure Administrator Associate (AZ-104) and Microsoft Azure Fundamentals (AZ-900) certifications.

Experience

Work history, roles, and key accomplishments

Current

Production Support Engineer

Current

PayU Payment Pvt Ltd

Oct 2023 - Present (3 years 1 month)

Provided end-to-end support for BBPS, MCP, and International payments, resolving merchant and PG issues. Coordinated with Production Support, DevOps, Banking Ops, and Network teams, and handled P0/P1 incidents with JIRA tracking.

BBPS MCP International Payments Merchant Support PG Systems Grafana Amazon Quicksight Incident Management Jira SLA Management Root Cause Analysis

Software Engineer

Neosoft Technologies

Oct 2021 - Sep 2023 (1 year 11 months)

Led cross-functional teams to achieve 80% ticket reduction through process improvements. Executed complex T-SQL and SOQL queries, managed Azure compute, storage, and networking, and automated tasks using Apex scripts.

T SQL SOQL Apex Azure AppDynamics NCentral Automation Cross functional Leadership

NOC Engineer & System Administrator

Mandarin Solution

Oct 2020 - Oct 2021 (1 year)

Monitored 600+ servers for Netherlands clients using SolarWinds and EPO, achieving 97% patch deployment success. Managed VMware ESX hosts and VMs, Linux administration, and backups with Veeam and Barracuda Cloud.

Solarwinds EPO VMware ESX Linux Administrator Veeam Barracuda Cloud Active Directory Crontab

Server Administrator L1

Clover Infotech

Nov 2019 - Jun 2020 (7 months)

Managed Red Hat Linux servers for patching, troubleshooting, and remote issue resolution. Installed and configured servers, AD, Group Policy, and VMware virtualization, and performed weekly data tracking and analysis.

RedHat Linux Patching Troubleshooting Active Directory Group Policy VSphere Data Analysis