RKRrishi Kapur
@rrishikapur
Experienced Azure cloud and API operations leader driving reliable production support.
IndiaWhat I'm looking for
I am a results-driven IT professional with 20+ years leading enterprise-grade IT systems, specializing in Azure Cloud operations, API lifecycle management, and production support. I combine deep hands-on technical skills with project leadership to deliver SLA-aligned results for large clients.
I have led cross-location teams of 55+ members, implemented automation using Azure DevOps, and optimized monitoring and diagnostics via Azure Log Analytics and Application Insights. I build Power BI and AI-enabled dashboards to translate logs into actionable business insights and have been recognized repeatedly for operational excellence.
I focus on improving reliability through automation, governance, and collaboration with product and QA teams, while mentoring new hires and defining best practices for access control, resource optimization, and business continuity in cloud environments.
Experience
Work history, roles, and key accomplishments
System Analyst / Project Lead
Tech Mahindra Ltd.
Nov 2010 - Dec 2024 (14 years 1 month)
Led Azure-based API monitoring and log-analysis for AT&T, managing a 55+ cross-location team to drive incident triage, SLA adherence, and automation that improved operational reliability.
Systems Engineer
NIIT Technologies Pvt. Ltd.
Aug 2007 - Mar 2008 (7 months)
Provided Tier-2 production operations support for EarthLink, handling incident resolution and operational tasks to maintain service continuity.
Software Engineer
Software Data India Ltd.
Sep 2006 - Aug 2007 (11 months)
Delivered software engineering and production support for IBM client engagements, contributing to development and operational tasks across projects.
Software Support Engineer
STG International Ltd.
Oct 2003 - Jul 2006 (2 years 9 months)
Provided support for banking clients (PNB, UBI), resolving production issues and maintaining application availability across operations.
Education
Degrees, certifications, and relevant coursework
DOEACC (National Institute of Electronics & Information Technology)
MCA (B Level), Computer Applications
Completed the MCA equivalent 'B' Level from DOEACC in 2006 focusing on advanced computing concepts and applications.
DOEACC (National Institute of Electronics & Information Technology)
Postgraduate Diploma in Computer Applications (A Level), Computer Applications
Completed the PGDCA equivalent 'A' Level from DOEACC in 2003 covering postgraduate diploma level computing topics.
DOEACC (National Institute of Electronics & Information Technology)
Foundation (O Level), Computer Applications
Completed the Foundation 'O' Level from DOEACC in 2001 providing foundational training in computing.
IUIndira Gandhi National Open University
Certificate in Computing, Computing
Awarded the Certificate in Computing (CIC) from IGNOU in 2000 covering basic computing skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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