Prashanth User

Worked closely with product and data teams to validate large-scale web-scraped data across multiple platforms. Performed backend and database validation using New Relic, Bright Data, and Jenda to ensure accuracy, completeness, and consistency. Logged and tracked defects in Basecamp, supported regression testing, investigated scraping failures, and ensured high data quality and production releases.

Performed manual and automation testing across web applications, covering functional, regression, UI, API, and performance testing. Built automation suites using Selenium, Java, and TestNG, reducing regression effort. Validated APIs with Postman and conducted load testing using JMeter. Managed defects, collaborated with cross-functional teams, and ensured stable, high-quality releases.

Led a team of 8–10 executives supporting high-visibility clients like Overstock, Walmart, and AT&T. Managed escalations, client communication, and SLA adherence while ensuring service quality. Used Salesforce and Jira for case management and reporting. Conducted audits, mentored team members, improved processes, and earned multiple promotions for strong leadership and performance.

Completed a Bachelor of Computer Applications, focusing on software development and testing methodologies. Gained hands-on experience in Automation Testing using Selenium Webdriver and Jmeter, as well as manual testing techniques.

Completed Pre-University Education with a focus on foundational subjects that prepared for higher education in computer applications. Developed analytical skills and a strong understanding of core concepts.