Open to opportunities

Sudhanva M

@sudhanvam

Message

I deliver consistent customer experiences across hospitality, education, and customer support operations.

India

Message

What I'm looking for

I'm looking for a customer experience or service operations role where I can resolve customer concerns, coordinate across teams, and deliver consistent service through strong account, CRM, and ticketing practices.

I'm currently supporting customers as a Customer Experience Specialist at MyYogaTeacher, drawing on experience across customer service, guest services, and service operations.

I've worked with Accor at Grand Mercure Mysore and with Novotel and ibis Abu Dhabi Gate Hotels, coordinating day-to-day operations, resolving guest concerns, and delivering consistent service. I also supported front office operations at ibis Bengaluru Hosur Road and school operations during Expo 2020 Dubai.

I bring account management, CRM and ticketing systems, cross-functional coordination, de-escalation, and sales and upselling skills to customer-facing teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

MyYogaTeacher

Apr 2026 - Present (5 months)

Responsible for delivering exceptional customer experiences and support in a remote environment.

Customer Support CRM Ticketing Systems Account Management Cross functional Coordination

Education

Degrees, certifications, and relevant coursework

IMT Ghaziabad

Master of Business Administration, General Management

2025 -

Pursuing a Master's in Advanced General Management from IMT Ghaziabad, with an expected completion in 2026.

Institute of Hotel Management (IHM) Ahmedabad

Bachelor of Science, Hospitality and Hotel Administration

2018 - 2021

Completed a Bachelor of Science in Hospitality and Hotel Administration from IHM Ahmedabad, gaining comprehensive knowledge in hotel operations and management.