Sudhagar Kantharaj

Directed end-to-end delivery of a RAG and AI-agent conversational assistant for connected-vehicle ecosystems across 3 Tier-1 automotive OEMs. Drove $2M ARR through analytics for 500K+ vehicles, improved customer engagement by 25%, reduced time-to-insight by 60%, and increased feature adoption by 30%.

Recruited and built the product management function for a global EdTech SaaS serving 50K+ students across 8 countries, defining PM processes, OKRs, and PRD standards. Led a B2C-to-B2B pivot and delivered QikSearch (RAG-powered document intelligence) to automate duplicate/forged credential detection, while growing team productivity by 40% and improving market share by 20%.

Led product strategy, PRD definition, and go-to-market for mobile applications serving 10M+ Amazon Pay and Amazon Retail users, increasing adoption by 22% within six months. Built data-driven A/B testing frameworks that raised conversion rates by 22% and aligned stakeholders to OKRs for on-time sprint delivery.

Owned end-to-end PRDs and product definition for secured and unsecured loan products on the Oportun platform serving 200K+ underbanked consumers. Improved user satisfaction by 25%, grew customer acquisition by 25%, and reduced product release cycles by 20% through Agile process embedment and compliance-aligned delivery.

Defined requirements and roadmap for B2C web/mobile products on the Excentus fuel rewards platform, driving 35% higher engagement and 25% improved retention. Led API integrations between the loyalty platform and convenience store POS systems, increasing programmed redemption rates by 30% and improving sprint delivery predictability by 20%.

Owned PRD and product definition for a unified customer data platform consolidating 3 customer personas and standardizing 3M+ customer records for Ford’s US market. Defined data governance for audit-ready reporting across 6 markets and reduced data integrity errors by ~30% through validated platform logic and cross-team delivery.

Led requirements definition and product delivery for a government case management web application, improving case processing efficiency by 20% for NZ correctional services. Reduced delivery timelines by 15% by translating stakeholder compliance needs into regulatory-aligned solutions with clear acceptance criteria.

Led requirements definition and product management for Beacon, a US federal case management platform supporting social welfare workflow automation for 500K+ citizen benefit applications annually. Delivered stakeholder-aligned requirements to support efficient workflow processing for public-sector use cases.

Delivered feature enhancements for the Sony Spain B2C digital portal, improving online user experience and driving measurable gains in customer engagement across the European market. Applied business requirements analysis to support digital portal iteration and UX improvements.

Earned a Master of Computer Applications (MCA) at Alagappa University with a specialization in Computer Science & Applications, graduating in 2004.