Sudeepto Kushary
@sudeeptokushary
Proactive Business Analyst skilled in digital transformation and agile delivery.
IndiaWhat I'm looking for
I am a proactive Business Analyst with hands-on experience in retail operations and digital transformation projects. My expertise lies in stakeholder engagement, system analysis, and process documentation, where I have successfully bridged IT, product, and business objectives to drive measurable impact. I thrive in agile environments, utilizing tools like JIRA and Confluence to manage backlogs and facilitate data-informed decision-making.
During my tenure at Tata Consultancy Services, I consulted for the UK’s leading telecom provider, leading enterprise-wide digital programs that involved roadmap design and CX optimization. My initiatives, such as developing a centralized documentation system, significantly enhanced team efficiency and reduced onboarding time. I take pride in my ability to translate complex business goals into actionable user stories, ensuring alignment across teams and driving successful solution implementations.
In addition to my professional experience, I have actively contributed to leadership roles within Toastmasters International, where I developed communication plans and executed PR campaigns to enhance brand visibility. My academic background, including a Master’s in Business Analytics, equips me with a strong analytical foundation to support my career in business analysis and digital transformation.
Experience
Work history, roles, and key accomplishments
Retail Operations Associate
Harvey Norman
Aug 2024 - Jul 2025 (11 months)
Delivered tech consultations to over 50 customers per month, achieving a 95% satisfaction rate and gathering valuable customer experience insights. Designed a customer engagement strategy that increased average transaction value by 15%, contributing to a 10% year-on-year increase in monthly store profits.
Public Relations Ambassador
Toastmasters International
Jun 2024 - Jul 2025 (1 year 1 month)
Developed tailored communication plans to align with Toastmasters' branding, improving club outreach and awareness across Division M. Conducted training on digital tools like Google Business Profile to enhance brand presence and visibility for Member Clubs.
Business Analyst
Tata Consultancy Services
Jan 2021 - Jun 2023 (2 years 5 months)
Consulted for a leading UK telecom provider on enterprise-wide digital programs, including roadmap design, CX optimization, and process reengineering. Conducted requirement-gathering workshops, mapped As-is/To-be processes, and translated business goals into user stories in JIRA.
Education
Degrees, certifications, and relevant coursework
University College Dublin
Master of Science, Business Analytics
2023 - 2024
Grade: 2:1
Activities and societies: Member of Toastmasters International; Volunteer with St. Vincent DePaul’s Student Outreach body.
Completed a Master of Science in Business Analytics, focusing on modules such as Statistics, Technology Consulting, Business Decision Support System, and Hot Topics in Analytics. Undertook a Capstone Project on People Development – Future Staff Technology Training Needs with EY and completed the Global Leadership Program.
Kalinga Institute of Industrial Technology
Master of Business Administration, Marketing
2018 - 2020
Grade: 1:1
Activities and societies: Founded BookHive – The Book Club; Member of Toastmasters International.
Pursued a Master of Business Administration in Marketing, with relevant modules including Project Management, Product and Brand Management, Total Quality Management, Business Intelligence, Retail Management, and Consumer Behaviour. Engaged in a research internship at Ipsos Private Limited.
Availability
Location
IndiaAuthorized to work in
Job categories
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