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Sudeepto Kushary

@sudeeptokushary

Proactive Business Analyst skilled in digital transformation and agile delivery.

India
Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning.

I am a proactive Business Analyst with hands-on experience in retail operations and digital transformation projects. My expertise lies in stakeholder engagement, system analysis, and process documentation, where I have successfully bridged IT, product, and business objectives to drive measurable impact. I thrive in agile environments, utilizing tools like JIRA and Confluence to manage backlogs and facilitate data-informed decision-making.

During my tenure at Tata Consultancy Services, I consulted for the UK’s leading telecom provider, leading enterprise-wide digital programs that involved roadmap design and CX optimization. My initiatives, such as developing a centralized documentation system, significantly enhanced team efficiency and reduced onboarding time. I take pride in my ability to translate complex business goals into actionable user stories, ensuring alignment across teams and driving successful solution implementations.

In addition to my professional experience, I have actively contributed to leadership roles within Toastmasters International, where I developed communication plans and executed PR campaigns to enhance brand visibility. My academic background, including a Master’s in Business Analytics, equips me with a strong analytical foundation to support my career in business analysis and digital transformation.

Experience

Work history, roles, and key accomplishments

HN

Retail Operations Associate

Harvey Norman

Aug 2024 - Jul 2025 (11 months)

Delivered tech consultations to over 50 customers per month, achieving a 95% satisfaction rate and gathering valuable customer experience insights. Designed a customer engagement strategy that increased average transaction value by 15%, contributing to a 10% year-on-year increase in monthly store profits.

Education

Degrees, certifications, and relevant coursework

UD

University College Dublin

Master of Science, Business Analytics

2023 - 2024

Grade: 2:1

Activities and societies: Member of Toastmasters International; Volunteer with St. Vincent DePaul’s Student Outreach body.

Completed a Master of Science in Business Analytics, focusing on modules such as Statistics, Technology Consulting, Business Decision Support System, and Hot Topics in Analytics. Undertook a Capstone Project on People Development – Future Staff Technology Training Needs with EY and completed the Global Leadership Program.

KT

Kalinga Institute of Industrial Technology

Master of Business Administration, Marketing

2018 - 2020

Grade: 1:1

Activities and societies: Founded BookHive – The Book Club; Member of Toastmasters International.

Pursued a Master of Business Administration in Marketing, with relevant modules including Project Management, Product and Brand Management, Total Quality Management, Business Intelligence, Retail Management, and Consumer Behaviour. Engaged in a research internship at Ipsos Private Limited.

Tech stack

Software and tools used professionally

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Sudeepto Kushary - Retail Operations Associate - Harvey Norman | Himalayas