Open to opportunities

Mohit Gupta

@mohitgupta9

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Business Analyst with experience in product development, Ecommerce, Process Delivery, Automation and AI

India

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What I'm looking for

Career Objective

I am particularly interested in roles involving requirements management, project planning and execution, cross-functional team leadership, process optimization, Automation & AI , and technology-driven business solutions, where I can contribute to successful delivery and measurable business outcomes.

Professional Bio

Business Analysis and Digital Transformation professional with 6+ years of experience in Business Analysis, Data Analytics, Product Management, RPA, and technology-driven process improvement across telecom, safety, e-commerce, and digital solutions. Currently working as a Business Module Analysis Lead at TELUS Digital, where I lead a team of Business Analysts and drive requirements, process analysis, solution design, and delivery for enterprise RPA and modular digital solutions across the telecom domain.

Experienced in translating complex business requirements into scalable technology solutions by collaborating closely with Product Managers, Developers, Data Engineers, and business stakeholders. Strong expertise in requirements elicitation, process mapping, BRDs/PDDs, Agile/Scrum, backlog management, stakeholder management, product discovery, and process optimization.

I have led multiple RPA initiatives, developed and delivered Process Design Documents, and leveraged AI-powered tools to accelerate process mapping and documentation. My analytical background includes building and managing 80+ business intelligence dashboards, working with SQL and data pipelines, and using tools such as AWS QuickSight, Tableau, Power BI, Excel, and Looker Studio to convert data into actionable business insights.

Known for combining business acumen, analytical thinking, technology understanding, and team leadership to solve complex problems and deliver measurable business outcomes. Recognized with the Kudo Award at TELUS Digital for process improvement and team leadership and the Rising Star Award at Paxcom for professional excellence.

Experience

Work history, roles, and key accomplishments

Current

Business Module Analysis Lead

Current

TELUS Digital

Jun 2025 - Present (1 year 2 months)

In my role at Telus Digital I lead automation and digital transformation projects for telecom clients. My job is to turn business problems into clear plans align different teams and drive delivery using agile methods. I improved documentation turnaround by thirty percent and reduced rework by twenty percent by introducing ways of working and clearer requirements.

Business Data Analyst

forwood Safety

Dec 2022 - Dec 2024 (2 years)

I worked on mobile product development. I was responsible for gathering requirements, planning roadmaps and prioritizing features. I worked with design and engineering teams to turn business needs into user- product experiences. I also built analytics dashboards to track performance and guide decisions. This experience has helped me understand both strategy and execution.

Business Analyst

Paxcom India Pvt Ltd - A Paymentus Company

Jan 2020 - Dec 2022 (2 years 11 months)

I authored BRDs and user stories for mobile payment apps serving US utility customers. I built crash analytics dashboards that directly informed product fixes — a 4% improvement in payment success rates and a 12% drop in login failures. I track the metrics, spot the issue, and work with the right people to fix it

Intern

Thomas Cook India

May 2019 - Jul 2019 (2 months)

Analyzed usability of the Mercury FX and Thomas Cook card portal to support day-to-day operations. Maintained a corporate database of Fortune 500 companies and studied relevant metrics used to deliver forex to customers.

Usability Studies Data Analysis Database Management Market Research