At HCLTech, I lead bilingual healthcare operations, gathering requirements, turning large datasets into actionable insights, managing ServiceNow tickets and escalations, and driving progress meetings with Japanese counterparts.
Previously at TCS, I supported AWS Cloud Japan Operations and projects for Rakuten, Rabo Bank, Maersk, Eli Lilly, Bayer Japan, Nissan, and Bloomberg. Across 15+ years, I've bridged Japanese and English stakeholders through requirements, Agile delivery, UAT, documentation, translation, and project coordination.

