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Bhavya User

@bhavyauser9

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Japan Desk Manager at Dentsu Global Services, connecting Dentsu Japan and India teams to progress GCC opportunities.

India

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At Dentsu Global Services, I’m establishing and leading the Japan Desk, connecting Dentsu Japan stakeholders with India delivery teams. I coordinate stakeholder discussions and support collaboration on India GCC opportunities.

At Sony India Software Center, I translated and proofread Japanese–English and English–Japanese IT materials, with zero escalations in this work. I also coordinated PMO activities, tracked deliverables, and provided Proofpoint technical support.

At IBM India, I supported transition and knowledge-transfer activities for projects moving from Japan to India, led transition calls with Japanese clients, and managed a team of eight. I bring Japanese-language expertise, including JLPT N2, alongside technical operations experience and a completed MBA in Artificial Intelligence.

Experience

Work history, roles, and key accomplishments

Current

Manager, Japan Desk

Current

Dentsu Global Services

Dec 2025 - Present (10 months)

Establishing and leading the Japan Desk, bridging Dentsu Japan stakeholders with DGS India teams. Facilitating collaboration, cultural alignment, and business development through translation, interpretation, and stakeholder management.

Japan India Stakeholder Management Japan Desk Leadership Japanese English Translation Interpretation Cross Cultural Communication PMO Project Coordination Business Development

Information Security Technical Specialist / Japanese Bilingual PMO

Sony India Software Center

Feb 2023 - Nov 2025 (2 years 9 months)

Translated and proofread Japanese-English documents with zero escalations. Managed PMO activities including roster management, task allocation, deliverables tracking, and sprint follow-ups, while providing Proofpoint technical support.

Japanese English Translation Proofreading PMO Project Coordination MS Planner ProofPoint Technical Support Cultural Training

Japanese Bilingual Support / Project Coordination

Skillmine Technology

Nov 2019 - Feb 2023 (3 years 3 months)

Handled Japanese-English translation of tickets, emails, SOPs, and IT documents. Supported project coordination, meeting interpretation, Japanese classes, and Proofpoint technical support.

Japanese English Translation Project Coordination Interpretation ProofPoint Technical Support

Japanese Gaming Support Agent

5CA

Jun 2019 - Nov 2019 (5 months)

Provided Japanese-language support to gaming customers for technical and general issues.

Japanese Language Customer Support Gaming Support

Technical Solutions Consultant

DXC Technology

May 2018 - Sep 2018 (4 months)

Troubleshot Outlook, Skype, and related technical issues in Japanese and created service tickets in Japanese using ServiceNow.

Japanese Language Technical Support ServiceNow Troubleshooting

Japanese Bilingual Team Lead / Technical Services Specialist

IBM India

Jun 2016 - Apr 2018 (1 year 10 months)

Supported transition and knowledge-transfer for 25+ projects from Japan to India. Led transition calls, managed a team of 8, and delivered Japanese-language and cultural sessions.

Transition Management Knowledge transfer Team Leadership Japanese English Translation Project Coordination Root Cause Analysis Recruitment

Client Service Associate, Japanese Language Expert

Cactus Communications

Nov 2015 - May 2016 (6 months)

Translated Japanese-English documents and responded to Japanese client queries by phone and email. Supported the client services team by clarifying customer needs and translating inquiries.

Japanese English Translation Client Services Communication Skills

Japanese Interpreter & Administrator

Nippon Steel & Sumikin Engineering

May 2015 - Nov 2015 (6 months)

Provided interpretation for Japanese and Indian teams across piping, design, and site operations. Coordinated project communication and supported administrative tasks for Japanese staff.

Interpretation Japanese Language Project Coordination Administration

Freelance Translator & Interpreter

Self Employed

Provided Japanese-English interpretation and translation across technical, business, and exhibition settings. Taught Japanese as a freelance tutor and taught English for two years.

Japanese English Translation Interpretation Teaching

Education

Degrees, certifications, and relevant coursework

Japan Foundation

Japanese Teachers Course, Japanese Language Teaching

Completed the Japanese Teachers Course in 2016.

Jawaharlal Nehru University

Bachelor of Arts (Honours), Japanese Language

Completed a Bachelor of Arts (Honours) in Japanese Language, focusing on Japanese language and grammar, translation, interpretation, composition, and Japanese history and culture.