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YELLAI Arvind

@yellaiarvind

Bilingual client coordination at Fujitsu, bridging Japanese and India teams through client reviews, reporting, and follow-up.

India

Message

At Fujitsu Pvt. Ltd., I coordinate bilingual communication for Japanese client engagements, bridging Japan and India teams through meetings, issue follow-up, and service delivery. For Meiji Yasuda, I coordinate weekly client reviews and prepare reports and operational updates.

At Vitrana, I supported Japanese-language client coordination, reporting, and application support across multiple workstreams. I used SQL for data validation and report verification, and supported reporting and testing activities for Argus Support.

Earlier, I provided Japanese-language customer and technical support at Tech Mahindra (vCustomer) and HyperQuality, coordinating between clients and technical teams. I hold JLPT N2 and am currently pursuing N1.

Experience

Work history, roles, and key accomplishments

Senior Functional Consultant

Fujitsu Pvt. Ltd.

Feb 2021 - Jun 2026 (5 years 4 months)

Lead bilingual client coordination across Japanese client engagements, supporting communication, meeting interpretation, documentation, issue follow-up, reporting, and service delivery alignment between client and internal teams.

Client Coordination Japanese English Translation Interpretation Meeting Coordination Issue Tracking Reporting Service Delivery Stakeholder Management

Associate Consultant (Japanese Language Specialist)

Vitrana

Apr 2018 - Feb 2021 (2 years 10 months)

Supported Japanese-language client coordination, reporting, and application support across multiple workstreams, acting as a liaison between clients, engineers, and internal teams to ensure timely communication and issue resolution.

Japanese Client Coordination Reporting Application Support Pharmacovigilance Argus JReport Server SQL Empirica Signals Transform PV Demystifier TransPerfect

Senior Technical Support Engineer (Japanese Language)

HyperQuality

May 2016 - Mar 2017 (10 months)

Provided bilingual technical and client support for Citrix and Avaya environments, ensuring timely response to user issues. Coordinated communication between clients and engineers through email and chat to support issue resolution and status updates.

Japanese English Technical Support Citrix Avaya User Administration Server Monitoring Reporting Ticket Management

Technical Consultant

ISFnet

Nov 2015 - Feb 2016 (3 months)

Completed business-level Japanese training and CCNA-related learning while supporting IT consulting activities. Built foundational experience in Japanese business communication and IT support operations.

Japanese Business Communication IT Consulting CCNA

Technical Consultant (Japanese Language)

Fujitsu (Nissan)

Feb 2015 - Aug 2015 (6 months)

Served as translation and interpretation link between customers and client teams through email communication. Supported SAP-based data transfer using SAP Transport Management System and performed general job scheduling activities.

Japanese Translation Interpretation SAP SAP Transportation Management job scheduling

Japanese Language Expert

Tech Mahindra (vCustomer)

Jan 2013 - Oct 2014 (1 year 9 months)

Delivered Japanese-language customer support through phone and email, acting as the communication bridge between customers and internal support teams. Managed tickets and coordinated troubleshooting for application, email, and peripheral-related issues.

Japanese Customer Support Phone Support Email Support Ticket Management Troubleshooting