Subrahmanya Sastry Varanasi
@subrahmanyasastryvar
Dedicated software engineer with expertise in customer support and problem-solving.
IndiaWhat I'm looking for
I am a dedicated software engineer with extensive experience in customer support and technical problem-solving. Currently, I work at Boomi Software India Private Limited, where I manage the APJ Triage Support team, ensuring timely resolutions for our global customers. My role involves driving escalations, collaborating with development teams, and maintaining high customer satisfaction scores. I take pride in my ability to troubleshoot complex issues and provide effective solutions within service level agreements.
Previously, I have worked with HCL Technologies and Sify Technologies, where I honed my skills in product support and system engineering. My responsibilities included leading project improvement meetings, creating knowledge articles, and providing Level-1 and Level-2 support for various software and hardware issues. I have a strong foundation in managing test environments and conducting training sessions, which has allowed me to contribute significantly to team performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Software Engineer 2
Boomi Software India Private Limited
Aug 2021 - Present (3 years 10 months)
Managing the APJ Triage Support team and serving as the primary contact for support leadership. Responsible for driving escalations, troubleshooting issues related to the Boomi platform, and maintaining customer satisfaction through effective communication and support.
Product Support Engineer
HCL Technologies Ltd.
Apr 2020 - Jul 2021 (1 year 3 months)
Provided support for HCL Notes Client, collaborating with development teams to resolve bugs and enhance product features. Actively participated in project improvement meetings and maintained high customer satisfaction scores.
System Engineer
Sify Technologies
May 2019 - Mar 2020 (10 months)
Provided Level-1 and Level-2 support for software, OS, and hardware issues, focusing on finance applications. Managed user accounts, performed server administration, and ensured compliance with SLAs.
Service Desk Analyst
Bell-Integration
Aug 2016 - May 2019 (2 years 9 months)
Provided Level-1 and Level-2 support for clients, maintaining servers and assisting with cloud migration projects. Troubleshot Lotus Notes issues and ensured compliance with ITIL standards.
Education
Degrees, certifications, and relevant coursework
Kakinada Institute of Engineering and Technology
Bachelor of Technology, Electronics and Communication Engineering
2012 - 2016
Grade: 73.42%
Completed a Bachelor of Technology in Electronics and Communication Engineering, gaining a solid foundation in electronic systems, communication protocols, and circuit design.
Aditya Junior College
Intermediate, MPC
2010 - 2012
Grade: 91.30%
Pursued Intermediate studies with a focus on Mathematics, Physics, and Chemistry, achieving a strong academic performance.
Santhinikethan Public School
SSC, General Education
2009 - 2010
Grade: 86.66%
Completed Secondary School Certificate with a focus on foundational education and skills development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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