sameera tumuluri

ST

Looking for a job

sameera tumuluri

@sameeratumuluri

Senior Product Support Specialist at Zenoti, leading customer success initiatives and improving service delivery.

At Zenoti, I currently work as a Senior Product Support Specialist and lead customer success initiatives.

At Kore.ai, I worked as a Customer Support Manager, following my role as a Senior Software Engineer. My experience there spans customer support and software engineering.

At SumTotal Systems, LLC, I worked as a TSE I. Earlier, I provided tech support at Dell international, taking customer calls and resolving system problems.

I use HubSpot and Salesforce.com for customer support, and Power BI and SQL for data analytics. My work has also included customer onboarding, account management, and service delivery.

Experience

Work history, roles, and key accomplishments

ZE

Current

Senior Product Support Specialist

Current

Zenoti

May 2025 - Present (1 year 5 months)

Leading customer success initiatives at Zenoti, focusing on customer onboarding, account management, and cross-functional collaboration.

HubSpot Salesforce Power BI SQL Customer Onboarding Account Management Cross Functional Collaboration

KO

Customer Support Manager

Kore.ai

Apr 2024 - May 2025 (1 year 1 month)

Managed customer support operations, optimizing service delivery processes and building high-performing teams.

HubSpot Salesforce Power BI SQL Team Building Service Delivery SLA Management

KO

Senior Software Engineer

Kore.ai

May 2019 - Apr 2024 (4 years 11 months)

Developed and maintained software solutions, contributing to product development and technical support.

React Azure SQL Software Engineering

SL

TSE I

SumTotal Systems, LLC

Jul 2014 - May 2019 (4 years 10 months)

Provided technical support to customers, resolving issues and ensuring customer satisfaction.

Technical Support Customer Service Troubleshooting

DI

Tech Support

Dell International

Apr 2011 - Aug 2011 (4 months)

Handled customer calls and resolved system problems.

Technical Support Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

BE

Be10x

AI Tools Workshop, Artificial Intelligence

Completed an AI Tools Workshop in April 2026.

AC

Aurora's PG College

Master of Computer Applications, Computer Applications

2011 - 2014

Pursued a Master of Computer Applications degree from Aurora's PG College from 2011 to 2014.

PN

Pragathi Vidya Niketan

SSC, General Studies

2005 - 2006

Completed SSC (Secondary School Certificate) from Pragathi Vidya Niketan in 2006.

Tech stack

Software and tools used professionally

Microsoft Azure

HubSpot

Microsoft Power BI

SQL

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

198k+ INR

Social media

Job categories

Technical Support Specialist Product Support Specialist Software Engineer Technical Support Engineer

Skills

Customer Success Customer Onboarding Account Management Customer Support Service Delivery Process Auditing Standard Operating Procedures Service Level Agreements Capacity Planning Performance Monitoring Health Monitoring Resource Management Business Analysis Data Analysis Root Cause Analysis

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