Subhankar Biswas
@subhankarbiswas
I resolve consumer credit, fraud, dispute, and healthcare authorization cases across voice and back-office operations.
IndiaWhat I'm looking for
At Teleperformance, I support U.S. TransUnion consumers with credit reports, scores, freezes, fraud concerns, disputes, and account-access issues, resolving 41–70 cases per shift while meeting CSAT, quality, confidentiality, and compliance benchmarks.
Previously at Infinx Healthcare Solution, I managed U.S. insurance authorization workflows, coordinated with payers and providers, reviewed clinical documentation, and achieved the highest daily output target with 100% quality and data privacy compliance. I use Salesforce, CRMS Plus, Medallia, Versant, RadNet, payer portals, and advanced Microsoft Excel to keep customer and operational workflows accurate and on track.
Experience
Work history, roles, and key accomplishments
Provide inbound voice support to U.S. consumers, resolving credit-report, credit-score, and account-related cases. Guide consumers through credit freeze processes, fraud resolution, and dispute filing while maintaining CSAT and compliance standards.
Junior Process Associate
Infinyx Healthcare Solution
Jul 2024 - Aug 2025 (1 year 1 month)
Processed healthcare insurance approvals and denials through outbound follow-ups and backend operations. Coordinated with payers for pre-certifications and authorizations, reviewed clinical documentation, and managed workflows using RadNet and Excel.
Education
Degrees, certifications, and relevant coursework
Maharshi Dayanand College
Bachelor of Science, Chemistry
2021 - 2024
Completed undergraduate coursework in Chemistry through final year.
Maharshi Dayanand College
Higher Secondary Certificate, Fisheries and Technology
Grade: 83.67%
Completed HSVC in Fisheries and Technology with a percentage of 83.67%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Subhankar?
You can contact Subhankar and 90k+ other talented remote workers on Himalayas.
Message SubhankarGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
