Open to opportunities

Subham Rudra

@subhamrudra

Message

Customer support & Sales Professional

India

Message

What I'm looking for

I seek a customer-focused role where I can use data-driven insights, CRM expertise, and cross-cultural communication to improve satisfaction, drive retention, and grow within a collaborative team.

Experienced in handling high-volume client interactions, explaining products and offers, and supporting customer retention across domestic and international markets. Background includes email ticket handling, loan fraud case analysis, and coordination with Payments, Risk, CRM, and Technical teams to resolve complex customer issues. Known for consistency, clarity in communication, and performance driven execution in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Telesales Executive

Current

Nagad88

May 2025 - Present (1 year 1 month)

1. Handle 300–500 daily calls to new, returning, and VIP players in the Bangladesh market.

2. Pitch promotional offers to support player engagement. Clearly explain offer conditions, wagering requirements, and
player benefits to encourage gameplay.

3. Coordinate with payments, verification, and technical teams to resolve deposit, withdrawal, bonus, and account-related
issues.

Telesales IGaming

Digital Customer Specialist

Maybright Ventures Private Limited

Aug 2022 - May 2024 (1 year 9 months)

1. Managed customer support operations using CRM tools across social media chats, app reviews, and email-based ticketing systems.

2. Analyzed over 1,000 Google Play Store reviews monthly to identify issues impacting app ratings and user retention.

3. Worked as part of a fraud analysis team handling assigned credit loan fraud cases, including investigation and internal
verification.

Customer Support Google Playstore Email Support RBI NBFC Regulations