Open to opportunities

Subham Rudra

@subhamrudra

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Seasoned customer service professional driving customer satisfaction.

India

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What I'm looking for

I seek a customer-focused role where I can use data-driven insights, CRM expertise, and cross-cultural communication to improve satisfaction, drive retention, and grow within a collaborative team.

Hello, I am a seasoned customer service representative with strong adaptability, leadership and multitasking skills, focused on enhancing service quality and fostering customer loyalty.

At Maybright Ventures (mPokket) I analyzed Google Play Store feedback, collaborated with tech teams to troubleshoot app issues, and used CRM platforms (One Direct, Genesys) to streamline support—efforts that improved app ratings and retention, and earned Employee of the Month recognition.

Currently I work in remote international telesales, building rapport across global markets, supporting sales targets, and managing customer queries with cultural and communication adaptability; I am eager to exceed expectations in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Junior Telesales

Current

Chin Kok Service

May 2025 - Present (4 months)

Engaged international clients to promote products/services and drive sales conversions remotely while managing customer queries and supporting international sales targets.

Telesales International Sales Client Engagement Cross Cultural Communication Remote Work

Digital Customer Specialist

Maybright Ventures Private Limited

Aug 2022 - May 2024 (1 year 9 months)

Analyzed customer feedback and app performance to identify trends and improve ratings; streamlined support using One Direct and Genesys and collaborated with tech teams to troubleshoot app bugs, boosting retention and positive reviews.