A stable position is always a start for me but to have the opportunity to grow within a company to learn more than just the job, inspires me to do more. I'm looking for a position where I can have the opportunity to use my written communication skills and apply my years of experience.
Suad Losper
@suadlosper
I am self-sufficient, determined to learn more. I enjoy cooking and family gatherings. Responsible.
NamibiaWhat I'm looking for
My education and upbringing was in Cape Town, South Africa. Previously I worked for a Loyalty Rewards Program Company. At Infinity Rewards is where i gained my extensive customer care experience and passion for interacting with people/customers. I consider myself, self motivating and have strong work ethics.
Experience
Call Center agent
3i Solutions
May 2022 - Nov 2022 (6 months)
Outbound calls to overseas supermarkets (relay alarm alerts efficiently and accurately)
Monitoring of vital supermarket equipment i.e. fridges
Administrator/ Customer Contact Center Consultant
Infinity Rewards
Oct 2008 - Mar 2022 (13 years 5 months)
Assist with daily queries and Administration functions
Arrange quotations for Courier services required and bookings of parcels to be collected
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Log customer issues and requests into a ticketing system for tracking and resolution.
Capturing Clerk
Fidelity Security Services
Jul 2008 - Sep 2008 (2 months)
Capturing of data, administration duties, filing, assist with switchboard
Assist with Wild card memberships (renewals, upgrades)
Processing new membership cards
Processing credit card payments and refunds
Assisting SANParks officials with terminal setups and updates
Assisting CRO’s with the registration of supervisor cards
Update of member details and capture new applications
Retrieving voice mail and responding
Responding to e-mail queries
Sorting of Cheques, encoding of cheques, Filing and switchboard
Basic administration; faxing, mailing Filing, Appointments, dealing with patients
Tech stack
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