Stuart Sowah
@stuartsowah
Bilingual technical support consultant with expertise in client training.
United KingdomWhat I'm looking for
As a dedicated Technical Support Consultant at IMP Software, I specialize in configuring Microsoft Excel templates for school payroll software. My role involves providing follow-on technical support and conducting comprehensive client training sessions, ensuring that users are equipped to utilize our software effectively.
Previously, I excelled as a Bilingual Technical Support Analyst at Bullhorn, where I assisted clients with technical queries related to the Bullhorn CRM/ATS. My commitment to excellence was reflected in my consistent achievement of over 100% in all KPIs, leading to my promotion to Band III. My diverse background also includes teaching English as a Second Language in Martinique, where I developed strong communication skills and cultural sensitivity.
Experience
Work history, roles, and key accomplishments
Technical Support Consultant
IMP Software
Jan 2024 - Present (2 years 5 months)
Configuring Microsoft Excel templates for school payroll software and providing follow-on technical support while conducting client training sessions.
Bilingual Technical Support Analyst
Bullhorn
Jan 2023 - Jan 2024 (1 year)
Assisted clients using Bullhorn CRM/ATS with technical queries, consistently achieving over 100% attainment in all KPIs and promoted to Band III.
English Teacher
Academie de Martinique
Sep 2019 - Jan 2022 (2 years 4 months)
Taught English as a Second Language in secondary schools and sixth forms, focusing on language acquisition and student engagement.
Translator & Hotel Associate
La Creole Beach Hotel
Jan 2018 - Mar 2019 (1 year 2 months)
Managed translations between French and English for clients and hotel staff, while overseeing restaurant section management and private reservations.
Education
Degrees, certifications, and relevant coursework
University College London
Master of Science, Entrepreneurship
2016 - 2017
Grade: Distinction
Studied MSc in Entrepreneurship with a focus on Entrepreneurial Finance and Prototyping. Achieved a distinction for the dissertation.
University of Surrey
Bachelor of Science, Accounting & Finance
2012 - 2015
Grade: First Class
Activities and societies: Global Graduate Award: French Level 5
Completed BSc in Accounting & Finance with First Class honors. Recognized for high rankings in multiple subjects and placed on 'Surrey’s Top Achievers Recognised and Supported' program.
Bexley Grammar School
A-Levels, General Studies
2010 - 2012
Completed A-Levels with grades A in Mathematics and Geography, and B in French and Economics.
Ghana International School
International GCSE, General Studies
2005 - 2010
Achieved Cambridge International GCSEs with A* in Physics, Geography, and English, and A in Mathematics, French, Accounting, and Economics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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