Open to opportunities

Laure Dambier

@lauredambier

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Bilingual customer support specialist delivering exceptional service across international markets.

United Kingdom

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What I'm looking for

I seek a customer-facing role in an international, values-driven organisation where I can deliver service excellence, support sustainability initiatives, and grow in responsibilities.

I am a bilingual (French–English) customer support professional with over 10 years' experience delivering high-quality support, building client relationships, and working across international markets. I have a track record of managing member services, troubleshooting technical issues, administering renewals and payments, and translating communications to ensure clarity between teams and customers.

I thrive in fast-paced, multicultural environments and bring strong planning, organisation and problem-solving skills. I am tech-savvy with experience using Microsoft Office, Zendesk and Salesforce, and I am driven to contribute to organisations that value service excellence, sustainability and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

PADI

Sep 2021 - Present (4 years 6 months)

Delivered bilingual (French/English) customer support and consulting to dive centres, instructors, and students; processed membership renewals, managed payments, and drove proactive follow-ups that improved member retention and service quality.

Bilingual Support Customer Retention Phone Support event support

Customer Service Advisor

CPM – Dyson France

May 2020 - Sep 2021 (1 year 4 months)

Provided French-market customer support for Dyson products via phone and email, troubleshooting technical issues, processing orders, and managing escalations to ensure timely resolution in a high-volume environment.

Technical Troubleshooting Phone Support Email Support Order Processing Escalation Management Product Knowledge CRM French

Bilingual Member Services Specialist

Diamond Resorts International

Oct 2016 - Feb 2019 (2 years 4 months)

Supported French- and English-speaking members across 420+ destinations by managing reservations, membership inquiries, and contract support while translating communications to maintain service consistency.

Member Services Data Entry CRM

Education

Degrees, certifications, and relevant coursework

TQUK

Level 2 Certificate in Understanding Environmental Sustainability, Environmental Sustainability

Obtained the TQUK Level 2 Certificate in Understanding Environmental Sustainability (2025).

ESICAD

Higher National Diploma; European Advanced Diploma, Business Management / Marketing

2010 - 2013

Completed a BTEC Higher National Diploma in Business Management (Sept 2010 to June 2012) and a European Advanced Diploma in Marketing (Sept 2012 to Sept 2013).