Strikan User
@strikanuser
Safer Gambling Analyst at Flutter UK&I, reviewing complex account concerns and documenting cases in Salesforce.
MaltaWhat I'm looking for
At Flutter UK&I, I review customer account activity, investigate complex concerns and determine appropriate next steps using internal systems. I record cases in Salesforce and communicate sensitive findings clearly.
I previously supported Flutter UK&I customers through live chat as a Safer Gambling Agent, explaining account features and safer gambling controls. I checked account history when initial guidance did not answer a query.
At Malta International Airport, I helped international passengers with questions, travel disruptions and complaints, coordinating with operational colleagues to resolve issues.
At Hotel Valentina, I handled guest enquiries, reservations, payments, records and complaints while working independently on night shifts. My training includes ICA certificates in money laundering and an Award in Customer Care.
Experience
Work history, roles, and key accomplishments
Safer Gambling Analyst
Flutter UK&I
Nov 2025 - Present (11 months)
Review customer account activity, investigate complex concerns, and determine appropriate next steps using internal systems. Keep accurate case records in Salesforce and communicate sensitive findings clearly and professionally.
Safer Gambling Agent
Flutter UK&I
Jan 2025 - Nov 2025 (10 months)
Supported customers through live chat, listening to concerns and explaining account features and safer gambling controls. Documented customer interactions in Salesforce and handled difficult conversations with empathy and professionalism.
Customer Service Representative
Malta International Airport
Jul 2023 - Oct 2024 (1 year 3 months)
Helped international passengers with questions, travel disruptions, and complaints, coordinating with operational colleagues to resolve issues.
Night Auditor & Front Desk Agent
Hotel Valentina
Aug 2019 - Jul 2023 (3 years 11 months)
Handled guest enquiries, reservations, payments, records, and complaints, working independently during night shifts.
Education
Degrees, certifications, and relevant coursework
International Compliance Association
ICA International Advanced Certificate in Anti Money Laundering, Anti Money Laundering
Currently pursuing the ICA International Advanced Certificate in Anti Money Laundering.
International Compliance Association
ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming, Anti Money Laundering
Earned the ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming in 2025.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Salary expectations
Job categories
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