Sergii User

As a Senior AML Analyst, I assist management in standardizing AML documentation and reporting methods, ensuring compliance with regulatory bodies. I conduct quality control of risk assessments and investigate complex cases, collaborating on technical projects to enhance compliance processes.

In my role as an AML Analyst, I established standardized methods for AML documentation, assessed analytics tool outputs, and maintained compliance with AML regulations. I supported audits by preparing detailed datasets and enhanced KYC processes for customer verification.

As a Senior Customer Support Agent, I provided personalized support to customers across multiple channels. I collaborated with the Safer Gambling team to ensure compliance with responsible gambling regulations and trained junior representatives.

In my role as Public Room Supervisor, I managed inventory and staff oversight, ensuring smooth operations in public areas. I resolved guest issues and coordinated private receptions for VIP events, enhancing guest experiences.

Currently pursuing a Professional Certificate in Data Analytics, focusing on data analysis techniques, statistical methods, and data visualization.

Completed an online certificate in Cybersecurity, covering essential topics in information security, risk management, and protective measures against cyber threats.

Completed a Master's degree in Railway and Civil Buildings Construction Engineering, focusing on the principles of engineering design, construction management, and infrastructure development.