Miriam Tomova

Delivered high-quality service to passengers across short- and long-haul routes, staying calm and professional under pressure. Resolved customer concerns and unexpected issues quickly, de-escalating conflicts while maintaining safety, comfort, and service standards.

Coordinated 5–10 localization projects at a time, preparing files and workflows to ensure accurate, on-time delivery. Worked with Translation Workspace, TMS tools, and multiple file formats to support content deployment across 200+ markets.

Prepared project applications and supporting documentation for municipalities applying for local development funding. Collected and organized project information and materials to ensure complete, accurate submissions for approval.

Welcomed guests at reception, handling inquiries and complaints in a professional, empathetic manner. Managed bookings, phone calls, and emails, coordinating information between guests and hotel staff.

Served customers in a busy gelateria, providing friendly, efficient service during varying levels of demand. Handled the cash register and customer payments accurately while maintaining a clean and organized work area.

Assisted customers on the shop floor, providing friendly, efficient support and answering product-related questions. Supported daily store operations by keeping the sales area tidy and helping ensure a smooth shopping experience.

Contacted potential clients by phone, presenting company services and answering questions in a clear, professional manner. Supported client acquisition by identifying needs, providing information, and accurately recording call details.

Took orders and served food and drinks in a fast-paced restaurant, providing friendly, attentive customer service. Coordinated with kitchen and bar staff to manage multiple tables at once and ensure timely, accurate orders.

Completed secondary school with a focus on business and economics, earning a Secondary School Leaving Certificate (Maturita).