At CGI, I've supported Bell Canada retail operations through ServiceNow and Jira, deploying and provisioning technology for store openings, modernization programs, and POS Evergreen initiatives.
I've led high-priority incident bridges during peak retail events and helped roll out Windows 11 and next-generation POS software with Microsoft Intune. My work spans asset lifecycle coordination, hardware logistics, deployment planning, and restoring critical services when outages occur.
Previously, I was the primary onsite Tier 2 resource across three Héroux-Devtek aerospace facilities, delivering Microsoft 365 and BitLocker migrations while supporting secure endpoint, VPN, telephony, backup, and engineering environments. My background also includes Bell retail deployments, WSIB data center operations, disaster recovery testing, and systems administration.
