Himanshu User
@himanshuuser14
I improve insurance claims quality, compliance, and customer outcomes through audits, investigations, and operational coaching.
CanadaWhat I'm looking for
At Aviva Canada, I manage approximately 100 auto insurance claims per month end-to-end, investigating claims, assessing liability, negotiating settlements, and supporting customers through complex situations. Previously at Admiral Insurance, I audited motor claim files, resolved escalated complaints, and translated quality findings into training and process improvements.
I've built more than five years of insurance and financial-services experience across claims quality, customer assurance, and customer service. I use quality audits, root cause analysis, regulatory requirements, FOS guidelines, and detailed reporting to strengthen fair customer outcomes, technical accuracy, and operational performance.
Experience
Work history, roles, and key accomplishments
Claims Advisor
Aviva Canada Insurance Inc
Nov 2025 - Present (9 months)
Managed a rolling caseload of approximately 100 auto insurance claims per month end-to-end, delivering accurate assessments and timely resolutions. Investigated claims, evaluated liability, and negotiated settlements while upholding regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Mount Saint Vincent University
Diploma in Business Administration, Business Administration
2019 - 2021
Diploma in Business Administration from Mount Saint Vincent University from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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