Steven Bico

Supervising daily operations, staff coordination, customer service, and facility management. Ensuring smooth service delivery, handling client concerns, and maintaining operational standards.

Promoted from Waiter to Cashier and later Supervisor based on strong customer service, reliability, leadership, and ability to handle customer complaints professionally. Supervised daily restaurant and coffee shop operations, ensuring smooth service and high customer satisfaction.

Full-time chef for American family; mentored by professional chef in English. Responsibilities include researching recipes, sourcing ingredients and improvising, ensuring kitchen environment met professional standards of cleanliness.

Managing product and service acquisitions, problem solving, negotiating with local businesses on behalf of executive, financial management of discretionary accounts. Documenting business and academic site visits, interviews, instructional tutorials, and editing all video and audio content to final professional products.

Reported directly to German CEO. Managed all financial records through an electronic billing platform, managed fast-paced kitchen with high turnover, including sourcing, supplier relationships, and creating custom offerings focused on healthy baked goods. Managed end-to-end service through in-person and online channels, enquiries, and problem-solving, while proactively soliciting customer feedback

Created a unique dining experience for each customer by tailoring to their needs. Responsibilities included memorizing menu ingredients and daily specials, ensuring proper sanitation and cleaning to highest safety standard.

Manage day-to-day business activities, including planning, sales, customer service, purchasing, stock management, and financial control. Develop business strategies, identify market opportunities, manage operating costs, and maintain relationships with customers and suppliers.

Pursuing a Bachelor of Arts in Business Management with coursework in Finance, Operations, Strategy, and Human Resources.