Fleury Joe

Monitored and controlled F&B costs across outlets, conducted variance analysis to identify savings, and prepared daily F&B and event P&L reports to improve profitability and reduce wastage.

Analyzed and monitored costs across retail and hospitality outlets, negotiated with suppliers to reduce material costs, and implemented automated cost control systems to streamline reporting and improve margins.

Controlled F&B costs by monitoring wastage and POS transactions, conducted menu pricing reviews, and collaborated with departments to optimize profitability and reduce pilferage.

Managed F&B cost control processes, prepared variance analysis reports, verified POS transactions and staff meals, and implemented cost-saving measures to reduce wastage.

Oversaw daily hotel operations to ensure seamless guest experiences, enforced health and safety compliance, handled guest issues, and supported department heads to meet operational goals.

Conducted nightly financial audits, tracked room revenue and occupancy metrics, managed overnight operations, and prepared daily financial summaries for management.

Implemented night audit procedures to reduce posting errors, assisted guests with check-in/out, and performed end-of-day financial reconciliations and reporting.

Developed SOPs for POS operations, monitored staff performance, prepared daily sales reports, and led weekly performance meetings to improve sales accuracy and efficiency.

Supervised front office operations to ensure exceptional guest service, conducted nightly audits, and managed guest billing and occupancy tracking.

Managed front desk operations including reservations, guest inquiries and complaints, coordinated travel arrangements, and maintained accurate guest records to drive repeat business.

Completed a Bachelor's degree in Hotel and Restaurant Management with focus on hospitality operations and service delivery.

Completed professional training in Hospitality Management & Revenue Management under the Mastercard Foundation Hanga Ahazaza program.

Completed the THRIVE AT WORK programme focused on management and workplace effectiveness.

Grade: EF Level 16

Achieved EF Level 16 Upper Advanced English proficiency certification.

Completed Destination Rwanda tourism and hospitality training in partnership with EF and Rwanda Development Board.

Obtained ICDL certification demonstrating competency in core computer and software skills.