Open to opportunities

Nziza Arnaud Cessar

@nzizaarnaudcessar

Message

Customer support and team leader resolving issues, monitoring performance, and managing customer experiences.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can monitor performance, support agents, resolve customer issues, and de-escalate complaints with clear communication and calm accuracy.

I’ve spent 3+ years handling customer support through calls, emails, and client inquiries, including sensitive and account-related concerns, while keeping accuracy and professionalism in high-pressure situations.

At CCI RWANDA, I’ve led agents and monitored site performance as a real-time analyst trainee—advising on guidelines and policies and helping de-escalate complaints. I’ve also managed customer complaints and documentation entries at FESTIMO LTD, and supported restaurant service through reservations, menu guidance, upselling, and cash/inventory work.

Experience

Work history, roles, and key accomplishments

Team Leader and Real Time Analyst Trainee

CCI Rwanda

Apr 2024 - Jan 2026 (1 year 9 months)

Attended to customers via call, communicated patterns and issues, monitored site performance, advised agents on guidelines, and helped de-escalate customer issues.

Customer Service Team Leadership Problem Solving

Network Technician & Social Media Manager

Festimo Ltd

Apr 2023 - Apr 2024 (1 year)

Consistently met targets, managed customer complaints, responded to inquiries, processed documentation, managed database entries, and identified workflow issues.

Customer Service Social Media Management Database Management Problem Solving

Waiter

Habesha Ethiopian Restaurant

Jan 2023 - Apr 2023 (3 months)

Greeted customers, guided them to tables, managed opening and closing duties, answered calls, maintained menu knowledge, handled transactions, and maintained inventory records.

Customer Service Cash Handling Inventory Management