At Procter & Gamble Vietnam, I led research, strategy development and pilot planning for Downy’s fabric enhancer non-user acquisition project in Modern Retail. I translated consumer and category challenges into recruitment proposals, including in-store education, creator-led product education and redesigned trial-pack displays.
At Bavigo International Trading Joint Stock Company, I built e-commerce operations from the ground up, launching three flagship stores across Shopee, TikTok Shop and Lazada, each surpassing 100K+ orders within one year. I also designed order and logistics workflows that reduced delays by 25%, and worked with Mê Trang Coffee and Bao Ngoc Foods to establish their first digital storefronts.

