Steph Sesslar

As a Recruiting Coordinator, I manage the applicant tracking system, compile recruitment data reports, and streamline the hiring process. I build relationships with candidates and stakeholders, ensuring alignment on recruitment strategies and enhancing the organization's brand reputation.

In my role as Project Manager, I lead project teams, manage stakeholder expectations, and implement change management principles. I ensure successful project execution through effective time management, documentation, and communication.

As a Product Support Analyst, I provided Tier 2 customer support, resolving technical issues and collaborating with teams to improve product performance. I developed clear communication strategies and maintained internal knowledge bases.

In my role as a Technical Support Specialist, I engaged with customers to resolve payment issues and identified trends to enhance user experience. I also created documentation to streamline support processes.

As a Members Service Representative, I provided customer support for dentist management software, achieving high customer satisfaction rates. I implemented new templates to improve efficiency and conducted training workshops.

In my role as a Technical Advisor, I diagnosed software and hardware issues, providing excellent customer service and achieving a high net promoter score. I contributed to customer satisfaction through effective problem-solving.

As an Inventory Control Expert and Team Lead, I managed inventory for multiple locations, achieving high audit scores and improving operational processes. I was responsible for significant inventory management and team leadership.

As a Product Advisor, I encouraged team participation in community initiatives and collaborated with sales teams to boost transactions. I focused on improving sales revenue and customer engagement.

Pursuing a Master of Business Administration (MBA) with a focus on developing advanced business skills and knowledge necessary for leadership roles in various organizations.

Completed a Bachelor of Arts in English, specializing in Professional and Creative Writing, which involved extensive coursework in writing, literature, and communication.

Earned an Associate of Arts DTA, providing a foundational education in liberal arts and preparing for further studies in a bachelor's program.