Steph Ferrer

Provides excellent customer support by answering calls and emails regarding service issues, billing, and account access, and performs outbound support. Manages subscriptions, technical troubleshooting, and customer retention.

Handled accounts receivable for Amazon Business Canada, including cash application, reconciliation, and client communication. Achieved 90%+ resolution rate and productivity.

Provided customer support via chat and email for escalated banking concerns including checking, mortgage, auto, credit card, and investment accounts. Resolved customer issues and account concerns.

Handled escalated technical issues over the phone, troubleshooting hardware, software, and network problems. Provided support for QuickBooks and online banking concerns, and performed case management.

Assisted Hawaiian Airlines customers with ticket and booking concerns via phone and email, ensuring they were informed of travel rules and TSA regulations.

Assisted the Director with office management, administrative tasks, calendar management, and correspondence. Supported HR, payroll, accounting, and bookkeeping, and maintained the company website.

Handled payment collection for past due accounts for an Australian Telco, contacting customers to collect overdue amounts or negotiate payment plans. Monitored accounts receivable and identified overdue accounts.

Provided frontline customer service for US credit card accounts, helping customers with concerns such as late payments, interest, and fees.

Made outbound sales calls for Dell computers, offering extended warranties, and handled inbound sales for infomercial accounts, processing orders and billing customers.

Activities and societies: Academic Scholar

Pursued a Bachelor's Degree in Computer Science and was recognized as an Academic Scholar.