Open to opportunities

Stephen Novak

@stephennovak

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IT Operations Manager specializing in endpoint security, automation, and enterprise user experience at scale.

United States

Message

What I'm looking for

I’m looking to lead enterprise IT operations—owning endpoint security and service delivery, scaling automation, and partnering with security and leadership to improve efficiency, reduce risk, and elevate the end-user experience.

I’m an IT operations leader with 15+ years of experience driving enterprise technology strategy, infrastructure modernization, and operational excellence across global organizations.

In my current role, I lead IT operations for a high-performance trading environment, overseeing service desk operations, onboarding/offboarding, device lifecycle management, and endpoint security across distributed users.

I’ve directed deployments of CrowdStrike and unified patch management across macOS and Windows to maintain >98% patch compliance, and I managed a Zoom Phone migration that improved reliability while reducing communication costs by 20%.

I build automation that actually moves the numbers—using AI-driven workflows (OpenAI, Claude, Cursor) to reduce average resolution time by 30%—and I deliver visibility with KPI dashboards in Power BI and ServiceNow for executive reporting.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Manager

Current

Trumid Financial

Jan 2024 - Present (2 years 6 months)

Leads IT operations for a distributed trading environment, overseeing service desk, onboarding/offboarding, device lifecycle, and endpoint security. Deploys endpoint protection and patch management, migrates phone infrastructure, and builds reporting dashboards to track SLAs and endpoint compliance.

IT Manager – North America & EMEA

Unispace Global Design

Jan 2016 - Jan 2023 (7 years)

Directed global end-user computing operations for 50+ technicians and multiple managed service providers across 20+ offices. Implemented ITIL-aligned ServiceNow service desk processes, managed endpoint lifecycle and security, led network/domain/email migrations for M&A integrations, and enforced NIST and ISO 27001 compliance.

IT Management End User Computing ITIL ServiceNow First Call Resolution Windows MacOS Microsoft Intune Jamf Network Migrations Email Migration NIST ISO 27001 Security Operations Center Collaboration SharePoint Online Microsoft Teams Technology Budgeting

Regional IT Coordinator

Woods Bagot Architects

Jan 2015 - Jan 2016 (1 year)

Supported enterprise desktop infrastructure and end-user experience across regional offices. Managed Windows environments and led endpoint imaging, patching, and lifecycle management for 500+ devices.

end user support Windows Administration DHCP DNS VPN WAN VLAN Patching Microsoft Intune Troubleshooting Device Lifecycle Management

Technology Associate

Bryant Park Corporation / 34th Street Partnership

Jan 2012 - Jan 2015 (3 years)

Managed help desk systems and end-user support for 200+ staff. Oversaw outdoor Wi-Fi infrastructure and Active Directory-managed environments to improve public and internal connectivity reliability.

Help Desk Support end user support Active Directory Outdoor Wi Fi Infrastructure Connectivity Support