Stephen KroflSK
Open to opportunities

Stephen Krofl

@stephenkrofl

Highly motivated professional with expertise in finance and operations management.

United States
Message

What I'm looking for

I am looking for a role that values analytical skills and offers opportunities for growth in a collaborative environment.

I am a highly motivated and results-oriented professional with a diverse background in finance, business ownership, operations management, education, and coaching. My career has been marked by a proven ability to make data-driven decisions, improve processes, and deliver exceptional customer service. I thrive in dynamic environments where I can leverage my strong analytical and communication skills to contribute effectively to organizational goals.

Throughout my professional journey, I have built and maintained client relationships, utilized Salesforce metrics for financial product recommendations, and educated clients on investment strategies. My experience as an owner and operations manager of a successful fitness facility has honed my skills in business management, financial analysis, and team leadership. I am passionate about continuous development and growth, always seeking opportunities to enhance operational success and drive profitability.

Experience

Work history, roles, and key accomplishments

IL

Client Services Representative

Interactive Brokers, LLC

Oct 2022 - Present (2 years 9 months)

Handled client inquiries via multiple channels including email, ticket, live chat, and phone call. Became an expert with various proprietary platforms including multiple trading systems, administrative portals in order to educate clients to align with the self-service and automated business model.

IN

Head Coach, Manager

Illumine Fitness and Nutrition

Jan 2018 - Present (7 years 6 months)

Identified, created, and applied solutions to improve overall efficiency of processes, systems, and profitability of business. Led redesign of scheduling processes, lead funnels, and organized business management software for better data analysis.

Education

Degrees, certifications, and relevant coursework

NU

National-Louis University

Master of Arts in Teaching, Secondary Education

Completed a Master of Arts in Teaching with a focus on Secondary Education. Developed expertise in curriculum development, lesson planning, and instructional design.

The Ohio State University logoTU

The Ohio State University

Bachelor of Science, Biology

Earned a Bachelor of Science degree with a major in Biology and a minor in Business. Gained foundational knowledge in biological sciences and business principles.

Tech stack

Software and tools used professionally

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