stephen kariuki

Expanded role from customer care to patient scheduling within the American healthcare system. Managed customer communications across email, live chat, and social media, ensuring prompt resolution of inquiries. Currently handles calls, appointment rescheduling, and patient queries, collaborating with nursing staff for efficient patient care coordination.

Expanded role from customer care to patient scheduling within the American healthcare system. Managed customer communications across email, live chat, and social media, ensuring prompt resolution of inquiries. Currently, responsible for scheduling patients, handling calls, assisting with appointment rescheduling, and addressing patient queries.

Combined creative design skills with technical expertise to deliver high-quality visual products and IT services. Created compelling designs using various software and operated advanced printing equipment. Provided IT support, troubleshooting hardware and software issues, and ensuring smooth network operations.

Combined creative design skills with technical expertise to deliver high-quality visual products and IT services. Created compelling designs using various software and operated advanced printing equipment, ensuring precision and quality. Provided IT support, troubleshooting hardware and software issues, and ensuring smooth network operations.

Owned and operated a small-scale framing and photography business, overseeing all aspects of operations. Managed customer service, marketing, financial management, and inventory control. Provided personalized photography services, driving business growth and ensuring high client satisfaction.

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories and conducted system interface training to ensure smooth operational efficiency. Performed system maintenance and edited documents using Microsoft Office.

Oversaw all aspects of operations for a small-scale framing and photography business, including customer service, marketing, financial management, and inventory control. Provided personalized photography services tailored to client needs, driving business growth and ensuring high client satisfaction.

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories for smooth operational efficiency. Conducted system interface training and performed system maintenance.

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories and conducted system interface training to ensure smooth operational efficiency. Performed system maintenance and edited documents using Microsoft Office.

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories for smooth operational efficiency. Conducted system interface training and performed system maintenance.

Grade: Credit

Completed a Diploma in Information Communication Technology, gaining foundational knowledge in IT support and system management. Developed proficiency in diagnosing hardware and software issues, troubleshooting internet connectivity, and maintaining computer accessories. Acquired skills in system interface training and document editing using Microsoft Office.

Grade: B plain - 62 points

Obtained the Kenya Certificate of Secondary Education, demonstrating a strong academic foundation. Engaged in a comprehensive curriculum covering various subjects. Achieved a B plain with 62 points.