stephen kariuki - Customer Care Representative - ONQ Kenya | Himalayas
stephen kariukiSK
Open to opportunities

stephen kariuki

@stephenkariuki1

Customer care representative with expertise in e-commerce and IT support.

Kenya

What I'm looking for

I am looking for a role that allows me to leverage my customer service and IT skills in a dynamic environment, with opportunities for growth and professional development.

I am an experienced customer care representative currently working at ONQ Kenya, where I have expanded my role from providing exceptional customer service to focusing on patient scheduling within the American healthcare system. My responsibilities include managing customer communications across email, live chat, and social media platforms, ensuring prompt and effective resolution of inquiries while delivering a seamless customer experience.

Previously, I worked as a graphic designer and IT support at Gwiji Arts Ltd, where I combined my creative design skills with technical expertise to deliver high-quality visual products and IT services. I operated advanced printing equipment and provided IT support, ensuring smooth operations and assisting colleagues with technical challenges. My multifaceted role required a blend of creativity, technical knowledge, and problem-solving skills to meet the diverse needs of the business.

As the owner of a small-scale framing and photography business, I oversaw all aspects of operations, including customer service, marketing, financial management, and inventory control. This experience honed my entrepreneurial skills and taught me the importance of personalized service in driving business growth and ensuring high levels of client satisfaction.

Experience

Work history, roles, and key accomplishments

OK
Current

Customer Care Representative

ONQ Kenya

Jul 2024 - Present (11 months)

Expanded role from customer care to patient scheduling within the American healthcare system. Managed customer communications across email, live chat, and social media, ensuring prompt resolution of inquiries. Currently handles calls, appointment rescheduling, and patient queries, collaborating with nursing staff for efficient patient care coordination.

OK
Current

Customer Care Representative

ONQ Kenya

Jul 2024 - Present (11 months)

Expanded role from customer care to patient scheduling within the American healthcare system. Managed customer communications across email, live chat, and social media, ensuring prompt resolution of inquiries. Currently, responsible for scheduling patients, handling calls, assisting with appointment rescheduling, and addressing patient queries.

GL

Graphic Designer, Machine Operator and IT Support

Gwiji Arts Ltd

Aug 2023 - Mar 2024 (7 months)

Combined creative design skills with technical expertise to deliver high-quality visual products and IT services. Created compelling designs using various software and operated advanced printing equipment. Provided IT support, troubleshooting hardware and software issues, and ensuring smooth network operations.

GL

Graphic Designer, Machine Operator and IT Support

Gwiji Arts Ltd

Aug 2023 - Mar 2024 (7 months)

Combined creative design skills with technical expertise to deliver high-quality visual products and IT services. Created compelling designs using various software and operated advanced printing equipment, ensuring precision and quality. Provided IT support, troubleshooting hardware and software issues, and ensuring smooth network operations.

WB

Entrepreneur

Woodshot Business

Nov 2016 - Oct 2022 (5 years 11 months)

Owned and operated a small-scale framing and photography business, overseeing all aspects of operations. Managed customer service, marketing, financial management, and inventory control. Provided personalized photography services, driving business growth and ensuring high client satisfaction.

OC

IT Intern

Outspan Medical College

Sep 2013 - Dec 2013 (3 months)

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories and conducted system interface training to ensure smooth operational efficiency. Performed system maintenance and edited documents using Microsoft Office.

WB

Entrepreneur

Woodshot Business

Nov 2016 - Oct 2022 (5 years 11 months)

Oversaw all aspects of operations for a small-scale framing and photography business, including customer service, marketing, financial management, and inventory control. Provided personalized photography services tailored to client needs, driving business growth and ensuring high client satisfaction.

CN

IT Intern

County Government of Nyeri

Sep 2014 - Dec 2014 (3 months)

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories for smooth operational efficiency. Conducted system interface training and performed system maintenance.

CN

IT Intern

County Government of Nyeri

Sep 2014 - Dec 2014 (3 months)

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories and conducted system interface training to ensure smooth operational efficiency. Performed system maintenance and edited documents using Microsoft Office.

OC

IT Intern

Outspan Medical College

Sep 2013 - Dec 2013 (3 months)

Gained hands-on experience in various IT support functions, diagnosing hardware and software issues, and troubleshooting internet connectivity. Maintained computer accessories for smooth operational efficiency. Conducted system interface training and performed system maintenance.

Education

Degrees, certifications, and relevant coursework

NP

Nyeri National Polytechnic

Diploma, Information Communication Technology

Grade: Credit

Completed a Diploma in Information Communication Technology, gaining foundational knowledge in IT support and system management. Developed proficiency in diagnosing hardware and software issues, troubleshooting internet connectivity, and maintaining computer accessories. Acquired skills in system interface training and document editing using Microsoft Office.

OS

Othaya Boys High School

Kenya Certificate of Secondary Education, General Studies

Grade: B plain - 62 points

Obtained the Kenya Certificate of Secondary Education, demonstrating a strong academic foundation. Engaged in a comprehensive curriculum covering various subjects. Achieved a B plain with 62 points.

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