Stephen Johnson-Tseu
@stephenjohnson-tseu
I resolve complex global customer cases while teaching cello and leading music education programmes.
MalaysiaWhat I'm looking for
At TDCX, I manage around 40 high-complexity cases daily for a global stays and experiences platform, covering regulatory, privacy, discrimination, and APAC issues. I summarise critical risks for leadership, protect confidentiality, and provide bilingual support for Chinese-speaking markets.
Alongside customer operations, I teach cello at the University of Malaya and UCSI, where I have led curriculum reviews, coordinated string faculty, automated faculty workflows, and supported students’ performance development. I also co-founded Red Carpet Artist Management, building artist rosters, negotiating contracts, and coordinating production requirements.
Experience
Work history, roles, and key accomplishments
Manage an average of 40 high-complexity cases daily for a global platform offering short- and long-term stays, experiences, and services. Issues include consumer authority inquiries, data privacy requests, discrimination policy enforcement, and APAC-region regulatory issues. Other responsibilities include regularly summarising critical risks for leadership review, maintaining deep subject-matter e
• Teach weekly individual cello lessons to students of varying levels.
• Prepare and organise exam materials to ensure students meet performance and assessment requirements.
• Monitor and evaluate student progress on a weekly basis, providing feedback and guidance for continued improvement.
Adjunct Lecturer in Cello at UCSI.
- Built and managed artist rosters and artist relations in accordance with production riders and technical requirements.
- Negotiated contracts and oversaw legal and compliance matters with artists, producers, and organisers, aligned with market and company rates.
- Produced promotional and documentation materials across web, social media, and company profile channels.
- Coordinated with sound and
Software Developer at MulahRewards.
Teaching cello performance, undergraduate music history, and chamber music.
Oversees and runs curriculum reviews & revamp exercises on the two Diploma in Music programs. Coordinates String Faculty members. Expert in automation, digitalization, and quality assurance of documents within the faculty. Assists in social media processes and activities.
Automated workflows for the faculty. Taught undergraduate music theory, chamber music, performance, and ear training courses. Coordinator for String Faculty members.
Peripatetic Cello Tutor
Jan 2018 - Apr 2019 (1 year 3 months)
Duties include teaching Year 9 group instrumental programme and individual students. Training in child safety and workplace safety. Experience with special-needs children in class.
Duties include teaching Year 4-6 group instrumental programme, individual students, and coordinating school concerts and events with orchestras under the direction of a head of music and head of strings. Experience with special-needs children in class.
Education
Degrees, certifications, and relevant coursework
UCSI
Postgraduate Degree, Higher Education/Higher Education Administration
2019 - 2022
UCSI University
Postgraduate Degree, Higher Education Administration
2019 - 2022
Pursued a postgraduate degree in Higher Education Administration.
UCSI
Master's degree, Music Performance (Cello)
2017 - 2018
UCSI University
Master's degree, Music Performance
2017 - 2018
Completed a Master's degree in Music Performance with a focus on cello.
UCSI University
Bachelor's degree, Classical Music
2012 - 2016
Earned a Bachelor's degree in Classical Music.
UCSI
Bachelor's degree, Classical Music
2012 - 2016
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
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