Awal User

I am an Implementation Specialist with a strong background in client value realization and agile project management. Currently, I work at Field Nation, where I have successfully managed over 100 client teams and a portfolio valued at over $4 million. My role involves configuring Active Directory, conducting user acceptance testing, and providing comprehensive training to clients, ensuring they are well-equipped to utilize our integration interfaces effectively.

Prior to my current position, I honed my customer service skills at the Royal Bank of Canada, where I significantly increased user engagement through targeted training initiatives. My commitment to understanding client objectives and delivering tailored solutions has consistently resulted in high satisfaction rates. I thrive in collaborative environments, working closely with cross-departmental teams to drive project success and performance improvements.